Nurse Supervisor: 24/7 Tele-Triage & QA Lead

HealthPartners; BLOOMINGTON (MN); On-site; USD 80,000 - 95,000; Full time

Job summary

HealthPartners is looking for a full-time Nurse Supervisor to oversee the operations of our 24/7 telephone triage center. This role involves providing leadership, supervising quality assurance, and managing process improvements. Evening shifts and rotating weekends are required.

The ideal candidate will have an RN background with strong communication and analytical skills, and a dedication to exceptional customer service. Join us in making a difference in the healthcare experience.

Qualifications

• Minimum two years of nursing and customer service experience.
• Demonstrated ability to work well in a team environment.
• Dedication to providing exceptional customer service.

Responsibilities

• Supervise CareLine RN staff, including hiring, orientation, training and coaching.
• Set staff expectations and hold staff accountable.
• Document and maintain business processes and procedures.

Skills

Excellent oral, written and interpersonal communication skills

Exceptional listening skills

Excellent analytical and problem-solving skills

Excellent organizational skills and attention to detail

Strong knowledge of customer service processes and techniques

Intermediate PC hardware and software knowledge (Microsoft Word and Excel)

Education

Graduate of an RN program, BSN preferred

Current RN licensure in Minnesota

Current RN licensure in Wisconsin within two months of hire

Job description

HealthPartners is looking for a full-time Nurse Supervisor to oversee the operations of our 24/7 telephone triage center. This role involves providing leadership, supervising quality assurance, and managing process improvements. Evening shifts and rotating weekends are required.

The ideal candidate will have an RN background with strong communication and analytical skills, and a dedication to exceptional customer service. Join us in making a difference in the healthcare experience.