RN CareLine Supervisor — 24/7 Triage & Quality Leader

HealthPartners; BLOOMINGTON (MN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

HealthPartners in Bloomington, Minnesota is seeking a CareLine Telephone Triage RN Supervisor to oversee the 24/7 telephone triage center. This role involves providing leadership and supervision to RN staff, ensuring quality assurance, and assisting with ongoing operations and process improvements.

The ideal candidate must hold a current RN licensure in Minnesota and have at least two years of nursing and customer service experience. This position includes flexible scheduling with occasional evening and weekend hours.

Qualifications

• Graduate of RN program; BSN preferred.
• Current RN licensure in Minnesota.
• Minimum two years of nursing and customer service experience.

Responsibilities

• Supervise CareLine RN staff, including hiring and training.
• Conduct annual performance reviews and provide ongoing feedback.
• Provide exceptional customer service support for escalated concerns.

Skills

Oral communication

Written communication

Interpersonal communication

Analytical skills

Problem-solving skills

Organizational skills

Customer service techniques

Education

RN program graduate; BSN preferred

RN licensure in Minnesota

Tools

Microsoft Word

Microsoft Excel

Job description

HealthPartners in Bloomington, Minnesota is seeking a CareLine Telephone Triage RN Supervisor to oversee the 24/7 telephone triage center. This role involves providing leadership and supervision to RN staff, ensuring quality assurance, and assisting with ongoing operations and process improvements.

The ideal candidate must hold a current RN licensure in Minnesota and have at least two years of nursing and customer service experience. This position includes flexible scheduling with occasional evening and weekend hours.