Nurse Operations Lead: Oncology Practice

Northwesternmedicine; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Northwestern Medicine seeks an Operations Coordinator Nurse to supervise front-line staff and coordinate daily clinic operations, ensuring efficient patient flow and high-quality care.

The role reports to the Medical Director and Practice Manager, combining clinical responsibilities with administrative oversight, budget adherence, and staff scheduling to optimize productivity and patient access.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current License as Registered Professional Nurse in state employed in.
• CPR

Responsibilities

• Supervise and direct the office's front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget

Skills

Leadership

Patient workflow

Medical software

Word

Excel

Cash management

Communication

Education

Nurse license (RN)

Bachelor's degree or equivalent

Tools

Medical software

Word

Excel

Job description

Northwestern Medicine seeks an Operations Coordinator Nurse to supervise front-line staff and coordinate daily clinic operations, ensuring efficient patient flow and high-quality care.

The role reports to the Medical Director and Practice Manager, combining clinical responsibilities with administrative oversight, budget adherence, and staff scheduling to optimize productivity and patient access.