Nurse Operations Coordinator | Schedule, Staff & Quality

Northwestern Memorial Hospital; Evanston (IL); On-site; USD 80,080 - 128,128; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Health, dental and vision coverage

Life insurance

Annual raise and incentive bonus

Paid time off and holidays

Job summary

Northwestern Medicine is seeking an Operations Coordinator, Nurse, to supervise the daily operations of the practice site, oversee clinical and administrative staff, and coordinate provider schedules under the medical director and practice manager. The role focuses on delivering quality patient care, improving workflow, and ensuring service excellence.

Applicants should have a Bachelor’s degree or equivalent, a nursing license, CPR certification, and leadership experience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current license as Registered Professional Nurse in state employed in.
• CPR certification.

Responsibilities

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring.
• Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Develop and implement policies and procedures as needed to support the practice.
• Complete other duties as assigned.

Skills

Leadership experience

Insurance plans understanding

Patient flow understanding

Cash handling experience

CPR certification

Medical software knowledge

Excel/Word skills

Education

Bachelor’s degree or equivalent

Tools

Medical software

Microsoft Word

Microsoft Excel

Job description

Northwestern Medicine is seeking an Operations Coordinator, Nurse, to supervise the daily operations of the practice site, oversee clinical and administrative staff, and coordinate provider schedules under the medical director and practice manager. The role focuses on delivering quality patient care, improving workflow, and ensuring service excellence.

Applicants should have a Bachelor’s degree or equivalent, a nursing license, CPR certification, and leadership experience.