Operations Coordinator Nurse- Oncology Full-Time Days (Bronzeville)

Northwesternmedicine; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Northwestern Medicine seeks an Operations Coordinator Nurse to supervise front-line staff and coordinate daily clinic operations, ensuring efficient patient flow and high-quality care.

The role reports to the Medical Director and Practice Manager, combining clinical responsibilities with administrative oversight, budget adherence, and staff scheduling to optimize productivity and patient access.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current License as Registered Professional Nurse in state employed in.
• CPR

Responsibilities

• Supervise and direct the office's front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget

Skills

Leadership

Patient workflow

Medical software

Word

Excel

Cash management

Communication

Education

Nurse license (RN)

Bachelor's degree or equivalent

Tools

Medical software

Word

Excel

Job description

The Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. S/he supervises and personally provides nursing care in the practice.

The Operations Coordinator Nurse will be responsible for supervising the daily operations of practice site(s), supervising clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence and perform service recovery as necessary.

Position manages workload distribution and prioritization of tasks. Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity. Position may perform staff work in assigned areas of responsibility when not conducting coordinator function.

Responsibilities

• Supervise and direct the office's front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and overse... [text truncated for brevity]

Required

• Bachelors degree or equivalent work experience
• Minimum of three years work experience in a medical or related business
• Comprehension of insurance plans including HMO,PPO, POS, commercial, Medicare, Medicaid
• Solid understanding of patient flow in a medical office
• Leadership experience
• Working knowledge of medical software, Word and Excel
• Experience managing daily cash activity and reconciling income reports with daily payments.
• Current License as Registered Professional Nurse in state employed in.
• CPR

Preferred

• Bachelor's degree
• Knowledge of coding
• Supervisory experience

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment dec