Nurse Manager, Case Management — Lead Care Team & Quality

Parkridge Medical Center; Chattanooga (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Education assistance

Tuition support

Family benefits

Employee discounts

Job summary

Parkridge Medical Center in Chattanooga, TN seeks a Nurse Manager of Case Management to lead the case management program, coordinate resources, and advance patient-centered care. The manager will supervise staff, ensure InterQual proficiency, and partner with physicians and care teams to optimize outcomes.

The role emphasizes performance improvement, documentation quality, staffing, and cost-control while upholding regulatory standards and patient advocacy.

Qualifications

• Associate’s Degree in Nursing required; Bachelor’s in Nursing preferred.
• Current licensure as a Registered Nurse (RN) in state of Tennessee or compact state required.
• 3 years of clinical nursing experience required.
• 2 years of related leadership experience preferred.
• InterQual experience preferred.
• Certification in Case Management preferred.
• Certification in InterQual or IQCI preferred.

Responsibilities

• Serve as a role model and function as a clinical resource for staff.
• Supervise and facilitate development of staff and oversee the day-to-day tasks/activities in the department.
• Ensure staff are competent in the use of InterQual to progress the plan of care.
• Work collaboratively and maintain active communication with physicians, nurses, and other members of the interdisciplinary care team to effect timely, appropriate patient management.
• Monitor the quality of CM interactions with patients, families, physicians, and the multidisciplinary team by regularly shadowing staff to ensure clear understanding and adherence to department processes.
• Monitor quality of documentation and assessments by regularly auditing the case managers’ documentation.
• Participate in clinical performance improvement activities.
• Communicate effectively with patients, family, medical staff, care team members, students, supervisors, and outside contacts.
• Assume responsibility of the department in the absence of the Director.
• Assume responsibility for scheduling and staffing of department.
• Assume responsibility for department education and competencies.
• Complete regular reports assigned by the Director of Case Management.
• Cover staff assignments as needed.
• Seek ways to control costs without compromising patient safety, quality of care, or the services delivered.
• Adhere to established policy and procedure and standards of care; elevate issues promptly through the established chain of command.
• Demonstrate knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.
• Serve as an advocate for patient’s rights, needs, and values; ensure that patients’ ethnic, cultural, or religious values, beliefs, preferences, and needs are considered.

Skills

Leadership

InterQual

Case Management

Education

Associate’s Degree in Nursing

Bachelor’s in Nursing

RN licensure in TN or compact state

Certification in Case Management

Certification in InterQual or IQCI

Tools

InterQual

Job description

Parkridge Medical Center in Chattanooga, TN seeks a Nurse Manager of Case Management to lead the case management program, coordinate resources, and advance patient-centered care. The manager will supervise staff, ensure InterQual proficiency, and partner with physicians and care teams to optimize outcomes.

The role emphasizes performance improvement, documentation quality, staffing, and cost-control while upholding regulatory standards and patient advocacy.