Nurse Education Implementation Specialist

Elsevier; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Elsevier is seeking a Nursing Education Program Implementation Specialist to implement our nursing and health education products. This role will collaborate with clients and internal teams, ensuring successful program launches and ongoing customer engagement.

The candidate should possess a Bachelor’s degree and ideally have experience in nursing education or customer success roles. Strong project management and interpersonal skills are essential.

Qualifications

• Minimum of a Bachelor’s degree required.
• Experience in Nursing Education preferred.
• 1-2 years in Customer-facing roles such as Sales or Project Coordination.

Responsibilities

• Establish training plans for Enterprise Solution customers.
• Set Implementation schedule and timeline to fit account calendar.
• Track and maintain team deadlines for implementation.

Skills

Customer success management

Project coordination

Interpersonal skills

Collaboration

Time management

Education

Bachelor’s degree

Tools

Excel

Microsoft Project

Trello

Job description

Nursing Education Program Implementation Specialist

Nursing Education Program Implementation Specialist

About our Team

As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.

About the Role

The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation.

Responsibilities

• Establish training plans for Enterprise Solution customers.
• Set Implementation schedule and timeline to fit account calendar.
• Track and maintain team deadlines for Implementation.
• Work to collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products.
• Builds account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum.
• Identify “at-risk” customers and collaborate to give insight into action plans.
• Implements the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state.
• Advise programs using data-driven insights derived from Elsevier product usage and student outcome analysis.
• Manage Curriculum Solution process tracking to completion.

Qualifications

• Have a minimum of a Bachelor’s degree
• Experience in Nursing Education in higher education preferred
• 1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles
• Demonstrate the ability to work autonomously with above average skills in self learning, prioritization, organization, and time management
• Possess effective interpersonal and leadership skills as well as a proven track record of success
• Demonstrate excellent collaborative skills and a teamwork orientation
• Ability to communicate effectively across multiple formats via phone, email, webinar and in person
• Experience with Excel, Microsoft Project or Trello a plus
• Be able to consistently meet deadlines
• Have a high-energy, positive, “can-do” attitude