Nurse Appeals (RN)

Elevance Health; Tampa (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Nurse Appeals (RN) to join their virtual team. In this impactful role, you will investigate and process medical necessity appeals, ensuring timely resolutions and compliance with regulatory standards. You will leverage your clinical expertise and communication skills to interact with members and providers, while also serving as a subject matter expert in appeals and grievances. This position offers the flexibility of a virtual work environment, alongside opportunities for professional growth and development within a supportive and mission-driven organization. If you are passionate about improving lives and communities, this role is a perfect fit for you.

Benefits

Paid Time Off

401(k) + match

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Incentive Bonus Programs

Life Insurance

Financial Education Resources

Qualifications

• Requires HS diploma and 2 years of experience in managed care.
• Current active RN license required.

Responsibilities

• Investigate and process medical necessity appeals.
• Conduct reviews of denied services for medical necessity.
• Document and log appeal information in tracking systems.

Skills

Communication Skills

Clinical Skills

Analytical Skills

Utilization Management

Education

High School Diploma

AS or BS in Nursing

Tools

Excel

Job description

Anticipated End Date:

2025-05-26

Position Title:

Nurse Appeals (RN)

Job Description:

Nurse Appeals

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Expected Work Hours: Monday-Friday OR Tuesday-Saturday; 8am-5pm

The Nurse Appeals is responsible for investigating and processing medical necessity appeals requests from members and providers.

How you will make an impact:

Primary duties may include, but are not limited to:

• Making outbound phone calls to members and providers.
• Working in a production environment and maintaining a high level of quality work.
• Conducts investigations and reviews of member and provider medical necessity appeals.
• Reviews prospective, inpatient, or retrospective medical records of denied services for medical necessity.
• Extrapolates and summarizes medical information for medical directors, consultants and other external review.
• Prepares recommendations to either uphold or deny appeal and forwards to Medical Director for approval.
• Ensure that appeals and grievances are resolved timely to meet regulatory timeframes.
• Documents and logs appeal/grievance information on relevant tracking systems and mainframe systems.
• Generates written correspondence to providers, members, and regulatory entities.
• Utilizes leadership skills and serves as a subject matter expert for appeals/grievances/quality of care issues and is a resource for clinical and non-clinical team members in expediting the resolution of outstanding issues.

Minimum Requirements:

• Requires a HS diploma or equivalent and a minimum of 2 years of experience in a managed care healthcare setting; or any combination of education and experience, which would provide an equivalent background.
• Current active unrestricted RN license to practice as a health professional within the scope of licensure in applicable state(s) or territory of the United States required.
• Weekend and holiday rotation required

Preferred Skills, Capabilities and Experiences:

• AS or BS in Nursing preferred.
• Proficient in Excel.
• Experience in the Utilization Management process strongly preferred.
• Clinical skills in hospital-based discharge planning/case management preferred.
• Clinical experience in Emergency Medicine, Intensive Care, Medical/Surgical, and/or Pharmacology preferred
• Medicaid experience preferred.
• Proven ability to work with and learn multiple systems/programs.
• Proven ability to work with pdf documents.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed Nurse

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.