NSOC Knowledge & Learning Programs Lead

Motorola Solutions; Salt Lake City (UT); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking a Knowledge & Learning Program Manager to serve as the Readiness Partner for the NSOC unit. You will curate agile, role-based learning paths and champion knowledge management best practices to improve incident documentation and rapid problem solving.

You will partner across functions to drive operational readiness, implement self-service strategies for customers, and integrate AI-enabled troubleshooting into daily support operations, enabling faster resolutions and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of Adult Education, Corporate Training, or Knowledge Management experience.

Responsibilities

• Stakeholder Alignment to NSOC leadership as the K&L liaison.
• Capability Gap Analysis to translate gaps into learning paths.
• Operational Readiness to support learning programs across teams.

Skills

Knowledge management

Adult learning

AI & troubleshooting

Education

Bachelor's Degree

Tools

AI tools

Job description

Motorola Solutions is seeking a Knowledge & Learning Program Manager to serve as the Readiness Partner for the NSOC unit. You will curate agile, role-based learning paths and champion knowledge management best practices to improve incident documentation and rapid problem solving.

You will partner across functions to drive operational readiness, implement self-service strategies for customers, and integrate AI-enabled troubleshooting into daily support operations, enabling faster resolutions and