NSOC Alarm Monitor: Night Shift Security Operator

GardaWorld; St. Louis (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

St. Louis location

Set schedule

Career growth

Job summary

GardaWorld Security is seeking an NSOC Operator in St. Louis, MO to monitor real-time security data, respond to events, and coordinate with multiple departments.

You will maintain incident logs, communicate clearly during events, and support continuous improvement of NSOC procedures. The ideal candidate has a high school diploma, call center or customer service experience, and is willing to work a 24/7 rotating shift including nights and holidays.

Qualifications

• High school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
• Prior experience in a call center or customer service environment preferred.
• Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Self-starter with ability to prioritize and manage multiple demands.
• Ability to work effectively alone or as part of a team and interact with all levels of the organization.
• Ability to interpret a variety of instructions in written or verbal form.
• Positive attitude and strong ethics aligning with company values.
• Authorized to work in the United States.
• Able to pass extensive screening, including a drug screen and background check.

Responsibilities

• Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
• Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
• Coordinate with internal departments and local branches to manage events.
• Maintain accurate records of events, actions, and communications in the incident logging database.
• Provide clear and concise communication to stakeholders during an event with timely updates.
• Collaborate with GardaWorld personnel and others to resolve issues swiftly.
• Identify and report security vulnerabilities or equipment malfunctions for investigation.
• Assist in developing and improving standard operating procedures for NSOC.
• Participate in training and drills to enhance capabilities.
• Maintain professionalism and manage stress in high-pressure situations.

Skills

Hands-on approach

Problem solving

Strong communication

Relationship management

Ethical practice

Resilience

Education

High school diploma

Job description

GardaWorld Security is seeking an NSOC Operator in St. Louis, MO to monitor real-time security data, respond to events, and coordinate with multiple departments.

You will maintain incident logs, communicate clearly during events, and support continuous improvement of NSOC procedures. The ideal candidate has a high school diploma, call center or customer service experience, and is willing to work a 24/7 rotating shift including nights and holidays.