NSOC Alarm Monitor — 3rd Shift (St. Louis) $23/hr

GardaWorld; St. Louis (MO); Sur place; USD 65 904 000 - 75 768 000; Plein temps

Avantages offerts par ce poste

Competitive pay

St. Louis location

Set schedule

Career growth

Résumé du poste

GardaWorld is seeking an NSOC Operator in St. Louis, MO. The role focuses on monitoring real-time data feeds, coordinating with multiple stakeholders, and maintaining incident logs to ensure safety and security of personnel and assets.

The position requires high attention to detail, strong communication, and the ability to work in a 24/7 rotating shift schedule including nights, weekends, and holidays. GardaWorld emphasizes career growth and professional development.

Qualifications

• High school diploma or equivalent; security-related education is a plus.
• Experience in a call center or customer service preferred.
• Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Self-starter with the ability to prioritize and manage multiple demands.
• Ability to work effectively alone or as part of a team and interact with all levels of the organization.
• Authorized to work in the United States.
• Able to pass an extensive screening process, including a drug screen and background check.

Responsabilités

• Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
• Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
• Coordinate with internal corporate departments and local branches to effectively manage events.
• Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
• Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
• Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly.
• Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
• Assist in the development and improvement of standard operating procedures for the NSOC.
• Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
• Maintain a professional demeanor and effectively manage stress in high-pressure situations.

Connaissances

Hands-on Approach

Problem Solving

Strong Communication

Relationship Management

Ethical Practice

Resilience

Formation

High school diploma or equivalent

Description du poste

GardaWorld is seeking an NSOC Operator in St. Louis, MO. The role focuses on monitoring real-time data feeds, coordinating with multiple stakeholders, and maintaining incident logs to ensure safety and security of personnel and assets.

The position requires high attention to detail, strong communication, and the ability to work in a 24/7 rotating shift schedule including nights, weekends, and holidays. GardaWorld emphasizes career growth and professional development.