Now Hiring Bilingual Debt Collectors

Capital Management Services; Buffalo (NY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

$18/hour starting wage

Commission opportunity

$150 sign-on bonus

Paid training starting Oct 26, 2026

Full-time schedule

Medical, Dental, and Vision benefits

401(k) and Paid Time Off

Job summary

Capital Management Services in Buffalo, NY is hiring bilingual debt collectors. The role involves contacting consumers, negotiating payment plans, and documenting activity in a fast-paced call center.

Starting wage is $18/hour for bilingual collectors, with commission, a $150 sign-on bonus after 60 days, paid training starting October 26, 2026, full-time in-person work, and benefits including medical, dental, and vision, plus 401(k) and PTO.

Qualifications

• Bilingual (English/Spanish) required.
• Prior collections experience is a plus but not required.
• Call center, sales, or customer service experience preferred.
• Strong communication, negotiation, and problem-solving skills.
• Comfortable discussing outstanding balances and requesting payment.
• Motivated, dependable, and goal-oriented.

Responsibilities

• Contact consumers regarding delinquent accounts and outstanding balances.
• Negotiate payment arrangements and help consumers identify appropriate account resolutions.
• Handle inbound and outbound collection calls in English and Spanish.
• Work in a fast-paced, goal-oriented call center environment.
• Accurately document account activity and follow applicable collection regulations.

Skills

Bilingual (EN/ES)

Communication skills

Negotiation

Problem solving

Call center experience

Customer service

Goal oriented

Job description

Now Hiring Bilingual Debt Collectors – Join Our Team!

Training Class Starts Monday, October 26, 2026!

Are you bilingual in English and Spanish? We want to hear from you!

Capital Management Services is expanding our third-party debt collections team, and we're looking for motivated individuals who are comfortable communicating with both English- and Spanish-speaking consumers.

What You'll Do

• Contact consumers regarding delinquent accounts and outstanding balances

• Negotiate payment arrangements and help consumers identify appropriate account resolutions

• Handle inbound and outbound collection calls in English and Spanish

• Work in a fast-paced, goal-oriented call center environment

• Accurately document account activity and follow applicable collection regulations

What We're Looking For

• Bilingual (English/Spanish) required

• Prior collections experience is a plus, but not required

• Call center, sales, or customer service experience preferred

• Strong communication, negotiation, and problem-solving skills

• Comfortable discussing outstanding balances and requesting payment

• Motivated, dependable, and goal-oriented

What We Offer

• $18/hour starting wage for bilingual collectors

• Commission opportunity

• $150 sign-on bonus after 60 days of employment

• Paid training starting October 26, 2026

• Full-time schedule

• Medical, Dental, and Vision benefits

• 401(k) and Paid Time Off

• Career advancement opportunities

With over 20 years of experience in the Buffalo area, Capital Management Services is a trusted leader in the debt collections industry. We provide the tools and training you need to succeed and grow.

Job Type: Full-time

Work Location: In person

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