Customer Service Representative I

Clear Destination Inc.; Brooklyn Park, Northern (MN, KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Clear Destination Inc. in Minnesota is seeking a Customer Service Associate to support industrial and manufacturing clients, handling orders, inquiries, and product information.

This in-office role requires at least 2 years of customer service in distribution/manufacturing, strong communication, multitasking, and proficiency with Microsoft Office and ERP systems.

Qualifications

• Minimum 2 years customer service experience preferably in a distribution or manufacturing setting.
• Experience working with OEM customers highly desired.
• Business and/or technical degree preferred. High school diploma or GED required.
• Excellent written and oral communication skills
• Customer focused
• Ability to prioritize and handle multiple tasks
• Strong mechanical and sales aptitude
• Adaptable to change
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems

Responsibilities

• Process incoming orders promptly and manage orders, as needed, through production, shipping, and invoicing. Provide proactive status updates to customers regarding order changes or delays.
• Provide timely and efficient assistance to customers in resolving problems after shipment; including tracking shipments and deliveries, invoice disputes, and product returns.
• Provide basic technical product information to customers for all Nott products.
• Manage communication with customers in a clear and timely manner through email, phone, and other channels.
• Prepare and deliver quotations for house account customers.
• Support outside sales representatives with the quotation process for standard products, as requested.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Multitasking

Adaptability

Sales aptitude

OEM experience

Microsoft Office

Education

High school diploma or GED

Business or technical degree preferred

Tools

ERP systems

Job description

Come join our Customer Service Team! If you are passionate about customer service and enjoy working with industrial and manufacturing companies to meet their technical product needs, we are the place for you! This is an in-office position and is considered non-exempt and eligible for overtime pay. Our unified customer service structure allows for this position to be at any of the listed locations. Please note your location preference when applying.

What will you be doing?

• Process incoming orders promptly and manage orders, as needed, through production, shipping, and invoicing. Provide proactive status updates to customers regarding order changes or delays.
• Provide timely and efficient assistance to customers in resolving problems after shipment; including tracking shipments and deliveries, invoice disputes, and product returns.
• Provide basic technical product information to customers for all Nott products.
• Manage communication with customers in a clear and timely manner through email, phone, and other channels.
• Prepare and deliver quotations for house account customers.
• Support outside sales representatives with the quotation process for standard products, as requested.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

What will you need to be successful?

• Business and/or technical degree preferred. High school diploma or GED required.
• Minimum 2 years customer service experience preferably in a distribution or manufacturing setting.
• Experience working with OEM (original equipment manufacturers) customers highly desired.
• Excellent written and oral communication skills
• Customer focused
• Ability to prioritize and handle multiple tasks
• Strong mechanical and sales aptitude
• Adaptable to change
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems