Northeast Business Unit - Training Manager

Circle K; Hudson (NH); On-site; USD 95,000 - 120,000; Full time

Job summary

Circle K in Nashua, NH is seeking a Training Manager to develop and implement a robust training curriculum for operations staff. The role focuses on customer service, efficiency, and accountability while aligning with Circle K’s policies.

The position emphasizes collaboration with diverse teams and subject matter experts. The Training Manager will design and deliver programs for employees and customers, using a variety of instructional techniques, eLearning, and workshops.

Qualifications

• Bachelor's degree preferred.
• Ability to collaborate with multiple stakeholders at all levels.
• Experience designing curricula aligned to competencies.
• Retail operations experience preferred.

Responsibilities

• Develop and implement a robust training curriculum for operations staff.
• Deliver training programs to employees and customers using diverse methods.
• Collaborate with subject matter experts and curriculum designers to update programs.
• Educate operations personnel on effective training techniques and materials.
• Drive organizational change and support teams during initiatives.
• Maintain knowledge of company initiatives and brand requirements.

Skills

Stakeholder management

Curriculum design

Training delivery

Change management

Learning technologies

Education

Bachelor's degree

Job description

Job Summary

The Training Manager is responsible for developing and implementing a robust training curriculum for operations staff that meets the needs of today’s market and differentiates Circle K as more than just a fuel supplier. The role supports the company goals by focusing on personal and departmental accountability, customer service, and work efficiency. This position is located in Nashua, NH and expects adherence to Circle K’s 5 Days Together Policy.

Responsibilities / Accountabilities

• Maintain relationships by developing an understanding of the strategies and business operations of the company; attending client meetings; assisting in preparation of presentations; answering questions; explaining policies and procedures
• Assist management in achieving their business goals by sharing ideas and best practices between and among regions, departments and business units
• Identify training and development needs by analyzing operational results, job requirements, operational problems, plans, forecasts and current training programs
• Develop and deliver training programs that are effective, current, relevant and compatible with company policies and standards, in consultation with subject matter experts, operations, training and design implementation experts
• Work with curriculum designers and subject matter experts on the creation and modification of new programs as organizational needs change
• Educate operations personnel on effective training techniques by implementing and delivering instructional programs, curriculum, training procedures and aids, eLearning and materials using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures
• Provide topic‑specific training programs to operations and support employees aimed at maintaining and improving their individual job skills
• Deliver a training curriculum to customers designed to assist them in managing and improving their business on fuel and convenience retail drivers, small business fundamentals and compliance with environmental, branding and legal requirements
• Deliver a training curriculum to operations teams designed to assist them in developing, executing and maintaining territory business plans to attain quantitative and qualitative territory performance objectives
• Drive organizational change as the company evolves and support management and employees in change processes or projects
• Initiate and build a positive culture and team environment with a focus on engagement and strengths‑based leadership with frequent feedback
• Maintain knowledge of multiple company initiatives and supplier brand programs, requirements and procedures
• Maintain professional and technical knowledge through educational workshops, professional publications, business and personal networks, best‑practice monitoring or professional societies
• Work with executive management as it relates to the dealer business
• Perform special projects and other duties as assigned

Knowledge, Skills and Other Qualifications Required

• Ability to work with multiple stakeholders at all levels and build trust and confidence
• Ability to think creatively and innovatively to design best methods for development utilizing technology
• Proven ability to create developmental experiences that change behaviors
• Demonstrated ability to design and facilitate high‑quality professional development programs
• Experience designing curriculum aligned to competencies
• Retail operations experience preferred

Education

Bachelor’s degree preferred.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or otherwise participating in the application process.