Regional Sales Manager

Circle K; Colorado Springs (CO); On-site; USD 70,000 - 75,000; Full time

Job summary

Circle K is seeking a customer retention specialist to manage key accounts, understand customer needs, and drive retention programs across touchpoints. The role emphasizes relationship management, data-informed decisions, and collaboration with Fleet, sales, credit, and leadership teams.

Target salary range is $70–$75k depending on experience, with opportunities to influence attrition rates and improve service.

Qualifications

• Must have High School Diploma or higher.
• 1-2 years of related sales or customer management experience.
• Strong communication and rapport-building skills.
• Excellent product and process knowledge.
• Proven sales ability to identify needs and close sales.
• Strong time management and prioritization skills.
• Experience with Salesforce CRM preferred.
• Proficiency with Word, Excel, Access and PowerPoint.

Responsibilities

• Develop and maintain relationships with key accounts to retain business.
• Understand customer needs throughout lifecycle to identify gaps and risks.
• Coordinate retention programs across customer touch points.
• Achieve annual attrition targets through relationship management.
• Collaborate with internal partners to analyze customer data and drive improvements.
• Identify trends and root causes of customer activity.
• Suggest improvements to reduce account closures.
• Communicate strategies for improving customer experience across teams.
• Handle inbound and outbound calls professionally.
• Utilize multiple applications to assist customers efficiently.
• Demonstrate clear oral and written communications with customers and teams.
• Show strong interpersonal and teamwork skills.

Skills

Communication skills

Sales skills

Time management

Interpersonal skills

Teamwork

Problem solving

Education

High School Diploma

College degree

Tools

Salesforce CRM

Word

Excel

Access

PowerPoint

Job description

Essential Responsibilities

• Develop and maintain a relationship with consistent contact with our key accounts to retain the key account business.
• Develop and leverage an in depth understanding of customer needs throughout the customer lifecycle to identify gaps that put the customer at risk
• Leverage internal and external resources to deliver compelling, integrated retention programs across customer touch points
• Achieve annual attrition targets through relationship management with our key accounts and influence attrition rate for our entire Circlek fleet program through calls, meetings and connections.
• Be a resource to internal partners across the company to collaborate with them to understand the customer data available which can be used to inform and drive continuous improvement to customer service
• Proactively identify trends, root causes, and solutions regarding customer activity
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer’s closing their accounts
• Work cross-functionally to communicate and collaborate on strategies for improving the customer experience based on an understanding of early warning signs that a customer is not headed on a solid path to success.
• Handling inbound and outbound calls in a professional manner.
• Utilize multiple applications/systems in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, issuers, department personnel and management
• Good interpersonal skills and teamwork awareness

Requirements

• High School Diploma
• 1-2 years of related sales or customer management experience
• Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
• Excellent Product and Process knowledge
• Sound sales skills; can identify customer needs and makes appropriate recommendations to confirm the sale
• Time management and work prioritization skills
• Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
• Handles complex or unusual situations with ease
• Identifies opportunities to sell/retain a customer
• Identifies and takes action to improve process or situation
• Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
• Must successfully pass a background investigation

Preferred Qualifications

• College degree
• Previous customer facing phone work
• Coaching experience or ambition preferred
• Experience with Salesforce CRM
• Must be computer literate in Word, Excel, Access and PowerPoint
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.
• Must be able to maintain a positive team attitude and professional demeanor at all times.

Targeted salary range is $70-75k annually and is based on experience

THE ABOVE DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY THOSE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE A COMPLETE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS

NOTE: This Job Description may change periodically as required by business necessity, with or without consent or advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.