North America Operations Director (Hybrid)

ghd; Calabasas (CA); Hybrid; USD 140,000 - 164,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) retirement plan

Paid holidays

Paid time off

Job summary

ghd in Calabasas, CA is seeking an Associate Director of Operations to lead NA Supply Operations with end-to-end responsibility for logistics, demand planning, 3PL management, and inventory control. This role demands strategic leadership, operational excellence, and cost optimization across the North American region.

You will drive performance metrics, partner with global teams, and build a high-performing local team to support growth in a luxury beauty tools environment.

Qualifications

• Bachelor’s degree required in Business Administration or Supply Chain.
• 7–10+ years of Supply Chain and/or Operations experience.
• Proficiency in Microsoft Dynamics; strong Excel and PowerPoint skills.
• Strong problem-solving skills with cross-functional impact.
• Strategic thinker with ability to execute at tactical and operational levels.

Responsibilities

• Lead end-to-end governance across Supply Chain, including program and budget management, performance tracking, reporting, and analytics.
• Define and execute the Supply Network optimization roadmap to improve service, cost, and cash flow.
• Establish KPIs and performance management routines to drive operational excellence and continuous improvement.
• Translate strategy into action through strong communication and influence, aligning senior leadership and co-creating long-term plans.
• Identify and model improvement opportunities, driving accountability for results and operational outcomes.
• Oversee day-to-day supply operations, including customer service, returns management, order fulfillment, logistics, and shipment tracking.
• Partner with global teams on POs, invoicing, and inventory flows; liaise with 3PLs and warehouses across the U.S. and Canada.
• Manage inventory, allocation, and quality control processes, addressing risks and optimizing inventory health.
• Support product lifecycle operations, including new item setup, packaging changes, and sample management for commercial teams.
• Build and lead a high-performing team, fostering development, accountability, and engagement.
• Act as a key member of the ghd Operations team, driving execution excellence and sustained growth in North America.

Skills

Microsoft Excel

PowerPoint

Analytical thinking

Cross-functional collaboration

Strategic thinking

Problem solving

Communication

Education

Bachelor’s degree in Business Administration or Supply Chain

Tools

Microsoft Dynamics

Job description

ghd in Calabasas, CA is seeking an Associate Director of Operations to lead NA Supply Operations with end-to-end responsibility for logistics, demand planning, 3PL management, and inventory control. This role demands strategic leadership, operational excellence, and cost optimization across the North American region.

You will drive performance metrics, partner with global teams, and build a high-performing local team to support growth in a luxury beauty tools environment.