North America IT Support Manager — Lead Help Desk & IT

VinFast US; Irvine (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading automotive technology company is seeking an IT Support Manager to support the Chief Information Officer. This role involves managing the help desk team, providing IT support across multiple locations, and ensuring excellent customer service standards. Candidates should have a Bachelor’s degree and over five years of IT support experience. Proficiency with Salesforce, SAP, and cloud technologies is advantageous. The company offers a full-time position, with a competitive salary range and opportunities for career growth.

Qualifications

• Minimum of 5+ years of experience in IT support.
• Experience in a startup environment is a plus.
• Ability to lift 30-50 lbs if required.

Responsibilities

• Design, maintain, and support IT systems at all VinFast locations.
• Provide IT support for remote employees in the US.
• Manage IT budget and help desk team.

Skills

Strong communication skills

Ability to manage and train service desk team

Salesforce, SAP, cloud-based experience

Ability to work with teams in various time zones

Project planning skills

Education

Bachelor’s degree or equivalent experience in a related field

Tools

Windows

iOS

Google Cloud

AWS

MS Azure

Job description

A leading automotive technology company is seeking an IT Support Manager to support the Chief Information Officer. This role involves managing the help desk team, providing IT support across multiple locations, and ensuring excellent customer service standards. Candidates should have a Bachelor’s degree and over five years of IT support experience. Proficiency with Salesforce, SAP, and cloud technologies is advantageous. The company offers a full-time position, with a competitive salary range and opportunities for career growth.