North America Head of Customer Programs & Growth

Maersk Mexico; Charlotte (NC); Presencial; USD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Maersk in Charlotte, NC, seeks a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical.

Reporting to the Regional Head of CIPM, you will guide Client Program Managers and Directors, coordinating Sales, CX, Product, Operations, Technology, and Finance to deliver measurable business outcomes.

Formación

• Senior leadership experience in customer program management or supply chain.
• Experience translating strategy into measurable outcomes across multiple accounts and geographies.
• Proven ability to influence executive stakeholders and lead cross-functional teams.
• Strong commercial and financial acumen, including P&L awareness and cost-to-serve.
• Deep understanding of end-to-end logistics and portfolio management.

Responsabilidades

• Set strategy and own outcomes by translating priorities into vertical plans and roadmaps.
• Protect and grow existing business through renewals and value realization with cross-functional partners.
• Drive performance through KPI/SLA governance and value pipelines.
• Build executive partnerships and align performance with strategic opportunities.
• Mobilize teams across Sales, CX, Product, Ops, Tech, Finance, and Global Accounts.
• Improve profitability and resolve competing priorities while delivering commitments.
• Develop the CPM organization with ownership and collaboration culture.

Conocimientos

Senior leadership

Cross-functional leadership

Strategy to outcomes

Executive credibility

Financial acumen

Supply chain concept

Descripción del empleo

Maersk in Charlotte, NC, seeks a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical.

Reporting to the Regional Head of CIPM, you will guide Client Program Managers and Directors, coordinating Sales, CX, Product, Operations, Technology, and Finance to deliver measurable business outcomes.