Head of Vertical, North America Customer Program Management

Maersk Mexico; Charlotte (NC); On-site; USD 180,000 - 260,000; Full time

Job summary

Maersk in Charlotte, NC, seeks a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical.

Reporting to the Regional Head of CIPM, you will guide Client Program Managers and Directors, coordinating Sales, CX, Product, Operations, Technology, and Finance to deliver measurable business outcomes.

Qualifications

• Senior leadership experience in customer program management or supply chain.
• Experience translating strategy into measurable outcomes across multiple accounts and geographies.
• Proven ability to influence executive stakeholders and lead cross-functional teams.
• Strong commercial and financial acumen, including P&L awareness and cost-to-serve.
• Deep understanding of end-to-end logistics and portfolio management.

Responsibilities

• Set strategy and own outcomes by translating priorities into vertical plans and roadmaps.
• Protect and grow existing business through renewals and value realization with cross-functional partners.
• Drive performance through KPI/SLA governance and value pipelines.
• Build executive partnerships and align performance with strategic opportunities.
• Mobilize teams across Sales, CX, Product, Ops, Tech, Finance, and Global Accounts.
• Improve profitability and resolve competing priorities while delivering commitments.
• Develop the CPM organization with ownership and collaboration culture.

Skills

Senior leadership

Cross-functional leadership

Strategy to outcomes

Executive credibility

Financial acumen

Supply chain concept

Job description

At Maersk, we're transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.

We're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

About the role

We are looking for a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals.

Reporting to the Regional Head of CIPM, you will lead Client Program Managers and Directors, setting the direction for complex customer portfolios and bringing together teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership. This is a senior leadership opportunity for someone who can connect customer strategy with operational and commercial outcomes, protect existing business, identify opportunities for profitable growth, and build trusted relationships with executive stakeholders.

What We Offer

• Lead at strategic scale , shaping customer and portfolio strategy across products, functions, and geographies.
• Create meaningful customer and business impact by connecting service performance, customer value, retention, and profitable growth.
• Build and develop a strong CPM organization , strengthening strategic account leadership, financial acumen, cross-product expertise, and executive engagement.
• Help shape how we work , driving standard platforms, automation, AI adoption, and new ways of working that improve customer outcomes and productivity.

Key Responsibilities

• Set strategy and own outcomes by translating regional and customer priorities into clear vertical strategies, account roadmaps, and measurable objectives.
• Protect and grow existing business by overseeing renewals, customer sentiment, revenue at risk, and recovery plans while partnering with Sales on optimization, cross-selling, and upselling opportunities.
• Drive customer performance and value through strong KPI and SLA governance, customer-aligned roadmaps, value pipelines, and disciplined action on performance gaps.
• Build executive customer partnerships through forward-looking engagement that connects performance, strategy, realized value, and future opportunities.
• Mobilize cross-functional teams across Sales, CX, Product, Operations, Technology, Finance, and global account leadership to resolve competing priorities and deliver commitments.
• Strengthen commercial and financial performance by acting on insights related to revenue, volume, profitability, leakage, and cost-to-serve.
• Lead and develop the CPM organization , building capability, accountability, succession, and a culture of ownership, collaboration, and constructive challenge.

Who We Are Looking For

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Senior leadership experience in customer program management, integrated logistics, or supply chain, with ownership of multi-account outcomes across products, functions, and geographies.
• Strong people leadership experience, including coaching, capability building, succession, and organizational change.
• Demonstrated ability to translate strategy into measurable outcomes across customer retention, service, customer value, and business performance.
• Executive-level credibility and the ability to influence across complex organizations, constructively challenge stakeholders, and navigate competing priorities.
• Strong commercial and financial acumen, including account P&L, revenue, volume, profitability, contract fulfillment, cost-to-serve, and leakage.
• Deep understanding of end-to-end supply chain and integrated logistics, including account planning, KPI/SLA governance, retention-risk management, and value realization.
• Strong judgement, data fluency, structured problem-solving, and concise executive communication, combined with practical understanding of how digital tools, automation, and AI can improve decisions and scale solutions.

Join us as we harness cutting-edge technologies and unlock global opportunities.