North America Customer Programs Leader

Maersk; Charlotte (NC); On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals. You will report to the Regional Head of CIPM and guide CPMs and Directors across Sales, CX, Product, Operations, Technology, Finance, and global accounts.

This senior role requires connecting customer strategy with operational and commercial outcomes, protecting existing business, and

Qualifications

• Senior leadership experience in customer program management, integrated logistics, or supply chain.
• Strong people leadership experience, including coaching, capability building, succession, and organizational change.
• Demonstrated ability to translate strategy into measurable outcomes across customer retention, service, customer value, and business performance.
• Executive-level credibility and the ability to influence across complex organizations, constructively challenge stakeholders, and navigate competing priorities.
• Strong commercial and financial acumen, including account P&L, revenue, volume, profitability, contract fulfillment, cost-to-serve, and leakage.
• Deep understanding of end-to-end supply chain and integrated logistics, including account planning, KPI/SLA governance, retention-risk management, and value realization.
• Strong judgement, data fluency, structured problem-solving, and concise executive communication, combined with practical understanding of how digital tools, automation, and AI can improve decisions and scale solutions.

Responsibilities

• Set strategy and own outcomes by translating regional and customer priorities into clear vertical strategies, account roadmaps, and measurable objectives.
• Protect and grow existing business by overseeing renewals, customer sentiment, revenue at risk, and recovery plans while partnering with Sales on optimization, cross-selling, and upselling opportunities.
• Drive customer performance and value through strong KPI and SLA governance, customer-aligned roadmaps, value pipelines, and disciplined action on performance gaps.
• Build executive customer partnerships through forward-looking engagement that connects performance, strategy, realized value, and future opportunities.
• Mobilize cross-functional teams across Sales, CX, Product, Operations, Technology, Finance, and global account leadership to resolve competing priorities and deliver commitments.
• Strengthen commercial and financial performance by acting on insights related to revenue, volume, profitability, leakage, and cost-to-serve.
• Lead and develop the CPM organization, building capability, accountability, succession, and a culture of ownership, collaboration, and constructive challenge.

Skills

Executive leadership

Customer strategy

Logistics expertise

Stakeholder management

Data fluency

Job description

Maersk is seeking a Head of Vertical, North America Customer Program Management to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals. You will report to the Regional Head of CIPM and guide CPMs and Directors across Sales, CX, Product, Operations, Technology, Finance, and global accounts.

This senior role requires connecting customer strategy with operational and commercial outcomes, protecting existing business, and