North America eCommerce Digital CX Lead

Ralph Lauren; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Ralph Lauren seeks a Manager, Product Management Customer Experience to own the North America digital CX within the broader eCommerce product ecosystem. You will partner with business and technology teams to shape capabilities, prioritizing initiatives that improve acquisition, conversion, retention, and satisfaction.

The role requires a customer-centric, commercially minded, analytical leader who translates insights into actionable product recommendations and collaborates across analytics,

Qualifications

• 4+ years in eCommerce, digital product management, customer experience, digital strategy, or related product role.

Responsibilities

• Represent NA digital CX priorities within the global digital product roadmap.
• Define the what and why behind CX initiatives with business impact and success measures.
• Develop business cases, opportunity assessments, and analyses to support decisions.
• Translate NA needs into clear business requirements, use cases, and acceptance criteria.
• Collaborate with Global Product Management, Technology, and cross-functional teams on roadmap and delivery.

Skills

eCommerce

Digital product management

Customer experience

Digital strategy

Stakeholder management

Cross-functional collaboration

Analytics

A/B testing

Job description

Ralph Lauren seeks a Manager, Product Management Customer Experience to own the North America digital CX within the broader eCommerce product ecosystem. You will partner with business and technology teams to shape capabilities, prioritizing initiatives that improve acquisition, conversion, retention, and satisfaction.

The role requires a customer-centric, commercially minded, analytical leader who translates insights into actionable product recommendations and collaborates across analytics,