Senior Digital Customer Experience Product Manager

BoF Careers; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Manager, Product Management Customer Experience to lead North America digital customer experience within the global eCommerce product ecosystem. This role partners with regional business teams to define prioritized digital capabilities and customer journeys that drive acquisition, conversion, retention, and satisfaction.

The ideal candidate brings 4+ years in eCommerce or digital product roles, strong analytical skills, cross-functional collaboration, and a

Qualifications

• 4+ years in eCommerce, digital product management, customer experience, or related role.
• Strong understanding of digital commerce and customer journeys.
• Ability to translate business needs into clear requirements and success metrics.
• Analytical mindset with data-driven decision-making.
• Excellent cross-functional collaboration and stakeholder management.
• Balance strategic thinking with practical execution.

Responsibilities

• Represent NA digital customer experience priorities within the global digital product roadmap.
• Define the what and why behind CX initiatives, including business opportunity and success measures.
• Develop business cases, opportunity assessments, and financial analyses to support decisions.
• Translate NA needs into clear business requirements, use cases, and acceptance criteria.
• Partner with Global Product Management, Technology, and teams to support roadmap planning and launch readiness.
• Use data and insights to identify opportunities to improve conversion, retention, and satisfaction.
• Support validation, UAT, launch readiness, and change management for NA requirements.
• Influence policies related to shipping, delivery, and service standards for NA.

Skills

Ecommerce

Product management

Customer experience

Analytics

Cross-functional

Prioritization

Job description

Ralph Lauren Corporation is seeking a Manager, Product Management Customer Experience to lead North America digital customer experience within the global eCommerce product ecosystem. This role partners with regional business teams to define prioritized digital capabilities and customer journeys that drive acquisition, conversion, retention, and satisfaction.

The ideal candidate brings 4+ years in eCommerce or digital product roles, strong analytical skills, cross-functional collaboration, and a