NA Digital CX Product Manager for Ecommerce Growth

Ralph Lauren; New York (NY); On-site; USD 65,000 - 129,225; Full time

Job summary

Ralph Lauren Corporation is seeking a Manager, Product Management Customer Experience to represent the North America digital CX within the global eCommerce product ecosystem. The role partners across product, technology, and analytics to drive acquisition, conversion, retention, and overall customer satisfaction.

The ideal candidate is customer-centric, commercially minded, analytical, and collaborative, translating insights into prioritized product actions that enhance digital experiences and

Qualifications

• 4+ years of experience in eCommerce, digital product management, customer experience, digital strategy, or a related business-facing product role.
• Strong understanding of digital commerce, customer journeys, site and app experiences, and the levers that drive conversion, engagement, retention, and customer satisfaction.
• Experience translating business needs, customer problems, and performance opportunities into clear business requirements, use cases, success metrics, and prioritization recommendations.
• Strong analytical mindset with experience using data, customer insights, testing results, and financial or performance metrics to inform decision-making.
• Excellent cross-functional collaboration, communication, and stakeholder management skills, with the ability to influence across business, product, technology, analytics, and operational teams.
• Ability to balance strategic thinking with practical execution support, ensuring business objectives are clearly defined while partnering effectively with teams responsible for solution delivery.
• Highly organized, detail-oriented, proactive, and solution-oriented, with strong problem-solving skills and comfort managing multiple priorities in a fast-paced environment.
• Passion for digital innovation, premium retail, fashion, and delivering elevated customer experiences that reflect the Ralph Lauren brand.
• Familiarity with A/B testing, experimentation, personalization, customer research, and performance optimization.

Responsibilities

• Represent North America digital customer experience priorities within the global digital product roadmap.
• Define and articulate the what and why behind customer experience initiatives, including business opportunity, customer problem, impact, prioritization rationale, and success measures.
• Develop business cases, opportunity assessments, prioritization recommendations, and analyses to support digital product decisions.
• Translate North America business needs into clear business requirements, use cases, acceptance criteria, and outcomes for global planning and design.
• Partner with Global Product Management, Technology, and cross-functional teams to support roadmap prioritization, discovery, planning, testing, launch readiness, and post-launch optimization.
• Use data, customer insights, analytics, competitive research, and stakeholder input to identify opportunities that improve conversion, retention, engagement, and satisfaction.
• Support validation, UAT, launch readiness, and change management to ensure solutions meet North America requirements and expectations.
• Influence customer-facing policies and experience standards related to shipping, delivery, order visibility, and service expectations.

Skills

Analytical mindset

Cross-functional collaboration

Stakeholder management

Communication

Organization

Problem solving

Attention to detail

Thriving in fast-paced environment

Job description

Ralph Lauren Corporation is seeking a Manager, Product Management Customer Experience to represent the North America digital CX within the global eCommerce product ecosystem. The role partners across product, technology, and analytics to drive acquisition, conversion, retention, and overall customer satisfaction.

The ideal candidate is customer-centric, commercially minded, analytical, and collaborative, translating insights into prioritized product actions that enhance digital experiences and