North America After-Sales Growth & Ops Lead

Valmet; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and performance for North America. You will drive revenue, profitability, and customer satisfaction while guiding the NA FTU Manufacturing/Operations team.

You will partner with Global Service and North American Sales to implement best practices, manage escalations, and lead KPI-driven improvements across the region. This role requires up to 50% travel.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field or equivalent experience.
• Experience in business management, operations, After Sales/service, manufacturing, or related leadership role.
• Strong financial and business acumen, including budgeting, forecasting, pricing, and margin management.
• Proven leadership and team-development skills.

Responsibilities

• Lead strategy, planning, and financial growth of the After Sales business within assigned region(s).
• Drive revenue and margin growth, monitor performance, and implement corrective actions as needed.
• Develop programs to increase market share, profitability, and customer satisfaction.
• Lead North American FTU Manufacturing/Operations.
• Partner with Global Service, North American Sales, and cross-functional teams to share best practices.
• Manage customer escalations and ensure timely resolution of service needs.
• Lead negotiations for After Sales services, repairs, parts, and service offerings.
• Develop and monitor KPIs to measure performance and identify improvement opportunities.
• Collaborate with Sales and leadership to develop budgets, staffing, bookings, forecasts, and pricing.
• Lead, coach, and develop employees with focus on engagement and talent development.
• Champion continuous improvement, cost savings, safety, and compliance.
• Travel domestically and internationally up to 50%.

Skills

Leadership

Strategic planning

Negotiation

Financial acumen

Cross-functional collaboration

Problem solving

Communication

Travel readiness

Education

Bachelor's degree (Business/Engineering/Operations)

Equivalent combination of education and experience

Tools

Forecasting software

ERP systems

Job description

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and performance for North America. You will drive revenue, profitability, and customer satisfaction while guiding the NA FTU Manufacturing/Operations team.

You will partner with Global Service and North American Sales to implement best practices, manage escalations, and lead KPI-driven improvements across the region. This role requires up to 50% travel.