North America After-Sales Growth & Operations Manager

Valmet; Winthrop (ME); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and operational performance in the North American region. You will drive revenue, profitability, and customer satisfaction while guiding the FTU Manufacturing/Operations teams to align with company goals and safety standards.

Experience in business management, strong financial acumen, and leadership are essential. Responsibilities include budgeting, forecasting, pricing, margin management, and cross-functional

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience in business management, operations, or After Sales leadership.
• Strong financial acumen including budgeting, forecasting, pricing and margins.
• Proven leadership and team development abilities.
• Excellent customer relations, problem solving, and negotiation skills.
• Ability to collaborate across Sales, Operations and Service teams.

Responsibilities

• Lead strategy, planning, and financial growth of After Sales in the region.
• Drive revenue, margin growth, monitor performance, implement actions.
• Develop programs to improve profitability and market share.
• Lead North American FTU Manufacturing/Operations with safety and policy adherence.
• Partner with Global Service, North American Sales and cross-functional teams.
• Manage customer escalations for field service, warranty, repair, installation.
• Lead negotiations for after sales services and parts offerings.
• Develop and monitor KPIs for operational, financial, and customer performance.
• Collaborate with Sales and leadership on budgets, staffing, bookings, pricing.
• Coach and develop employees; focus on engagement and talent development.
• Champion continuous improvement, cost savings, safety, compliance.
• Travel domestically and internationally up to 50%.

Skills

Leadership

Budgeting

Forecasting

Pricing & Margin

Customer relationships

Negotiation

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Business/Engineering/Operations

Job description

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and operational performance in the North American region. You will drive revenue, profitability, and customer satisfaction while guiding the FTU Manufacturing/Operations teams to align with company goals and safety standards.

Experience in business management, strong financial acumen, and leadership are essential. Responsibilities include budgeting, forecasting, pricing, margin management, and cross-functional