After-Sales Growth Leader - Filtration Tech Unit

Valmet; Clarks Summit (Lackawanna County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Generous wage and benefits package

Job summary

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and operational performance in North America. The role oversees the FTU Manufacturing/Operations team, drives revenue, reduces costs, and enhances customer satisfaction.

You will partner with Global Service and North American Sales to share best practices, manage escalations, and lead negotiations on service offerings. Expect domestic/international travel up to 50% and a strong emphasis on leadership and continuous

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field.
• Experience in business management, operations, After Sales/service, manufacturing, or related leadership role.
• Strong financial and business acumen, including budgeting, forecasting, pricing, and margin management.
• Proven leadership and team-development skills.
• Strong customer relationship, problem-solving, analytical, and negotiation skills.
• Ability to collaborate effectively across Sales, Operations, Manufacturing, Service, and other functions.

Responsibilities

• Lead the strategy, planning, and financial growth of the After Sales business within assigned region(s).
• Drive revenue and margin growth, monitor performance, and implement corrective actions as needed.
• Develop programs and initiatives to increase market share, improve profitability, reduce costs, and enhance customer satisfaction.
• Lead North American FTU Manufacturing/Operations in alignment with company objectives, policies, and safety standards.
• Partner with Global Service, North American Sales, and other cross-functional teams to establish and share best practices.
• Manage customer escalations and ensure timely resolution of field service, warranty, repair, and installation needs.
• Lead negotiations for After Sales services, including repairs, spare parts, service center support, and related service offerings.
• Develop and monitor KPIs to measure operational, financial, and customer performance and identify opportunities for continuous improvement.
• Partner with Sales and business leadership to develop annual budgets, staffing plans, bookings forecasts, and pricing strategies.
• Lead, coach, and develop employees to achieve individual and business goals while maintaining a strong focus on engagement and talent development.
• Champion continuous improvement, cost savings, safety, and compliance throughout the organization.
• Travel domestically and internationally up to 50% of the time.

Skills

Leadership

Financial acumen

Budgeting & forecasting

Pricing & margin management

Negotiation

Customer relationships

Cross-functional collaboration

Problem-solving

Analytical skills

Education

Bachelor's degree

Job description

Valmet is seeking a Business Manager to lead the After Sales strategy, growth, and operational performance in North America. The role oversees the FTU Manufacturing/Operations team, drives revenue, reduces costs, and enhances customer satisfaction.

You will partner with Global Service and North American Sales to share best practices, manage escalations, and lead negotiations on service offerings. Expect domestic/international travel up to 50% and a strong emphasis on leadership and continuous