Norman International Inc.

Norman International Inc; Harrisburg (Dauphin County); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental / Vision insurance

Health insurance

On-the-job training

Paid time off

Job summary

Norman International Inc. seeks a Field Service Representative to be the face of the company in our partner retail stores. You will train staff on product features, install signage, and maintain displays while traveling between store locations.

Excellent customer service and problem resolution are essential as you log activities in Salesforce and support store teams. Requirements include strong communication, the ability to work independently, and a willingness to travel with reimbursed mileage.

Qualifications

• Experience in retail sales and/or service to department stores/mass merchants/home centers/DIY stores is a PLUS but not required; training provided.
• Strong communication, presentation, time management and interpersonal skills.
• Ability to work independently with minimal supervision.
• Willing to travel; mileage and travel expenses reimbursed.
• Valid driver’s license and dependable vehicle; ability to lift 15–20 lbs.

Responsibilities

• Build relationships with store associates and leaders; share sales techniques and product features.
• Install in-store signage and maintain display appearance; clean and dust as needed.
• Travel to customer stores; manage a regular call cycle within assigned territory.
• Log store activities in Salesforce; use company devices and mileage reimbursement.
• Provide excellent customer service and resolve issues promptly; care for company property.

Skills

Retail sales experience

Customer service

Communication

Time management

Interpersonal skills

Presentations

Tools

Salesforce

Microsoft Office

Job description

Role Summary:

The Field Service Representative is the face of our business in the retail world. You will interact with associates and leaders in our partnership retail stores on a daily basis, sharing sales techniques, key product features and sales data. This role is about building relationships and providing value to those that service consumers' needs through our products. You will be required to provide services that range from performing product sample installations, trouble‑sh‑ooting and cleaning / maintaining display appearance in stores as well as providing excellent customer service.

Essential Responsibilities:

• Clear understanding of our products: window blinds, shades and shutters
• Ability to retain product information and efficiently communicate to store associates
• Conduct group Product Knowledge (PK) training on our products
• Installing in-store signage on product displays and maintaining appearance by dusting/cleaning area, maintaining marketing materials
• Travel to customer store locations as required and maintain a consistent call cycle with assigned store territory; Must be willing to drive to several store locations per day
• Log store activities in Salesforce app; cell phone, laptop and reimbursement on mileage will be provided
• Ensure excellent customer satisfaction by demonstrating commitment to resolving customer problems and delivering quality services
• Responsible for care of all company property such as company cellphone, computer, tools and test equipment

Requirements:

• Experience in retail sales and/or service to department stores/mass merchants/home centers/DIY stores is a PLUS but not required. We will provide training for qualified individuals
• Effective communication, presentation, time management and interpersonal skills
• Experience using Microsoft Office and Salesforce are a plus
• Able to work independently and with minimal supervision
• Willing to travel (mileage and other travel expense will be reimbursed)
• Able to work flexible hours, including evenings and weekends
• Have valid driver’s license and dependable vehicle
• Able to lift about 15 to 20 lbs.

Salary:

$50K-53K Annually DOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental / Vision insurance
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

License/Certification:

• Driver's License (Required)

Work Location: On the road