Nordic Spa GM: Lead Wellness, Guests & Team

Alyeska Resort; Alyeska (AK); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Relocation package

Medical, dental and vision benefits

Employee ski/mountain access

Discounted spa, dining and retail

Job summary

Alyeska Nordic Spa in Girdwood, Alaska is seeking a General Manager to lead the spa experience with warmth and purpose on site. The role drives operations, guest service and financial performance while building an engaged, inclusive team across multiple departments.

Relocation support is available for the right candidate. The General Manager reports to the Senior Vice President, Nordic Spa, and is responsible for delivering a standout guest journey and sustainable business results in Alaska's

Qualifications

• Proven ability to lead multi-department teams in hospitality or wellness settings.
• Strong financial planning, budgeting and performance-management skills.
• Track record of building leaders and driving accountability.
• Ability to balance strategic thinking with hands-on leadership presence.
• Excellent judgment using financial data, guest feedback and operations metrics.

Responsibilities

• Oversee Nordic Spa operations, balancing guest experience, staff engagement, facility quality and financial performance.
• Lead a multi-department leadership team across Guest Services, Housekeeping, Maintenance and more.
• Ensure a seamless guest journey from arrival through hydrotherapy, dining, treatments and departure.
• Maintain a calm, welcoming environment in indoor and outdoor spa spaces.
• Manage guest flow, scheduling and team deployment to minimize congestion.
• Develop annual operating and capital budgets and drive revenue and profitability.
• Review results with leaders and implement quick improvements.
• Leverage guest feedback and data to identify root causes and measurable improvements.
• Foster leadership development, inclusion and open communication.
• Ensure health, safety, and other compliance protecting guests and staff.

Skills

Strategic leadership

Financial acumen

Team development

Operational excellence

Guest experience focus

Communication

Wellness orientation

Relocation readiness

Job description

Alyeska Nordic Spa in Girdwood, Alaska is seeking a General Manager to lead the spa experience with warmth and purpose on site. The role drives operations, guest service and financial performance while building an engaged, inclusive team across multiple departments.

Relocation support is available for the right candidate. The General Manager reports to the Senior Vice President, Nordic Spa, and is responsible for delivering a standout guest journey and sustainable business results in Alaska's