Alaska Nordic Spa GM | Relocation Eligible

Alyeska Resort; Anchorage (AK); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Skiing, snowboarding and mountain-re l

Discounted access to spa, dining, and

Relocation package

Employee and dependent access to ski/m

Discounted access to Alyeska NordicSpa

Job summary

Alyeska Nordic Spa in Girdwood, Alaska, seeks a General Manager to lead operations and guest experience at the Nordic Spa. You will build and empower a multi-department team, manage guest flow and service excellence, and drive financial performance with a focus on wellbeing and hospitality.

This on-site, full-time leadership role requires a people-first approach, strong business acumen, and the ability to relocate to or reside near Girdwood.

Qualifications

• Proven experience leading multi-department teams in hospitality, wellness, resort operations or a related guest-focused environment.
• Strong business and financial acumen, including operating budgets, capital planning and performance management.
• Demonstrated success building teams and creating accountability across complex operations.
• Ability to balance strategic thinking with visible, hands-on leadership.
• Sound judgment using systems, financial reports, guest feedback and operational data to guide decisions.
• Exceptional communication, relationship-building and problem-solving skills.
• Genuine interest in wellness, nature and creating meaningful guest experiences.
• Relocation to or residence within practical commuting distance of Girdwood, Alaska.

Responsibilities

• Lead all aspects of the Nordic Spa operation, balancing guest experience, employee engagement, facility quality and financial performance.
• Build, support and hold accountable a multi-department leadership team spanning Guest Services, Housekeeping, Laundry, Maintenance, Pool Operations, Food and Beverage, Retail, Massage, Sales, People and Culture, and Administration.
• Protect a seamless guest journey from arrival through hydrotherapy, relaxation, dining, treatments, retail and departure.
• Maintain a calm, welcoming and well-cared-for environment across indoor and outdoor spa spaces.
• Manage guest flow, capacity, scheduling and team deployment to minimize congestion and wait times.
• Develop annual operating and capital budgets and lead the business to achieve revenue, profitability and productivity goals.
• Review financial and operational results with department leaders and act quickly to improve performance.
• Use guest feedback, Net Promoter Score and operational data to identify root causes and lead measurable improvements.
• Develop leaders, strengthen employee engagement and create a culture of inclusion, accountability and open communication.
• Ensure compliance with health, safety, employment and operational requirements while protecting the wellbeing of guests and employees.

Skills

Proven experience leading multi-depart

Business and financial acumen

Team building and leadership

Strategic thinking with hands-on lead

Judgment using systems and data

Excellent communication and problem-s\

Wellness and guest experiences

Relocation to Girdwood, Alaska

Job description

Alyeska Nordic Spa in Girdwood, Alaska, seeks a General Manager to lead operations and guest experience at the Nordic Spa. You will build and empower a multi-department team, manage guest flow and service excellence, and drive financial performance with a focus on wellbeing and hospitality.

This on-site, full-time leadership role requires a people-first approach, strong business acumen, and the ability to relocate to or reside near Girdwood.