Nordic Spa General Manager

Alyeska Resort; Alyeska (AK); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Relocation package

Medical, dental and vision benefits

Employee ski/mountain access

Discounted spa, dining and retail

Job summary

Alyeska Nordic Spa in Girdwood, Alaska is seeking a General Manager to lead the spa experience with warmth and purpose on site. The role drives operations, guest service and financial performance while building an engaged, inclusive team across multiple departments.

Relocation support is available for the right candidate. The General Manager reports to the Senior Vice President, Nordic Spa, and is responsible for delivering a standout guest journey and sustainable business results in Alaska's

Qualifications

• Proven ability to lead multi-department teams in hospitality or wellness settings.
• Strong financial planning, budgeting and performance-management skills.
• Track record of building leaders and driving accountability.
• Ability to balance strategic thinking with hands-on leadership presence.
• Excellent judgment using financial data, guest feedback and operations metrics.

Responsibilities

• Oversee Nordic Spa operations, balancing guest experience, staff engagement, facility quality and financial performance.
• Lead a multi-department leadership team across Guest Services, Housekeeping, Maintenance and more.
• Ensure a seamless guest journey from arrival through hydrotherapy, dining, treatments and departure.
• Maintain a calm, welcoming environment in indoor and outdoor spa spaces.
• Manage guest flow, scheduling and team deployment to minimize congestion.
• Develop annual operating and capital budgets and drive revenue and profitability.
• Review results with leaders and implement quick improvements.
• Leverage guest feedback and data to identify root causes and measurable improvements.
• Foster leadership development, inclusion and open communication.
• Ensure health, safety, and other compliance protecting guests and staff.

Skills

Strategic leadership

Financial acumen

Team development

Operational excellence

Guest experience focus

Communication

Wellness orientation

Relocation readiness

Job description

Work in Wellness in Girdwood, Alaska

General Manager | Alyeska Nordic Spa

Come as you are
In Girdwood, winter brings deep snow, legendary skiing and a community shaped by the Chugach Mountains. Less than an hour from Anchorage and framed by the waters of Turnagain Arm, it is a place where outdoor adventure and a strong sense of community are part of everyday life.

Set within this remarkable landscape, Alyeska Nordic Spa offers a place to slow down, reconnect with nature and experience the restorative benefits of hot and cold hydrotherapy. We are seeking a General Manager who can lead this experience with warmth, passion and purpose while creating an environment where guests and team members feel welcomed, supported and inspired to prioritize wellbeing.

The Opportunity

The General Manager position is available immediately and is a full-time, on-site leadership role. We offer competitive compensation, a performance-based bonus opportunity and a relocation package for the right candidate, along with the lifestyle advantages of living and working at Alyeska Resort.

Reporting to the Senior Vice President, Nordic Spa, the General Manager is responsible for the overall success of Alyeska Nordic Spa. This leader brings together people, place and purpose to deliver an exceptional guest journey, an engaged team, disciplined operations and strong, sustainable financial performance.

What You Will Do

• Lead all aspects of the Nordic Spa operation, balancing guest experience, employee engagement, facility quality and financial performance.
• Build, support and hold accountable a multi-department leadership team spanning Guest Services, Housekeeping, Laundry, Maintenance, Pool Operations, Food and Beverage, Retail, Massage, Sales, People and Culture, and Administration.
• Protect a seamless guest journey from arrival through hydrotherapy, relaxation, dining, treatments, retail and departure.
• Maintain a calm, welcoming and well-cared-for environment across indoor and outdoor spa spaces.
• Manage guest flow, capacity, scheduling and team deployment to minimize congestion and wait times.
• Develop annual operating and capital budgets and lead the business to achieve revenue, profitability and productivity goals.
• Review financial and operational results with department leaders and act quickly to improve performance.
• Use guest feedback, Net Promoter Score and operational data to identify root causes and lead measurable improvements.
• Develop leaders, strengthen employee engagement and create a culture of inclusion, accountability and open communication.
• Ensure compliance with health, safety, employment and operational requirements while protecting the wellbeing of guests and employees.

What You Bring

• Proven experience leading multi-department teams in hospitality, wellness, resort operations or a related guest-focused environment.
• Strong business and financial acumen, including operating budgets, capital planning and performance management.
• Demonstrated success building teams, developing leaders and creating accountability across complex operations.
• The ability to balance strategic thinking with visible, hands-on leadership.
• Sound judgment and confidence using systems, financial reports, guest feedback and operational data to guide decisions.
• Exceptional communication, relationship-building and problem-solving skills.
• A genuine interest in wellness, nature and creating meaningful guest experiences.
• The ability to relocate to or reside within practical commuting distance of Girdwood, Alaska.

Schedule and Work Expectations

This is a full-time, on-site executive leadership position requiring flexibility to work mornings, evenings, weekends and holidays. The General Manager maintains a visible presence throughout the spa and must be available outside regularly scheduled hours for urgent operational, safety, staffing or guest matters,particularly during peak resort periods, holidays and special events.

Compensation, Relocation and Lifestyle

Alyeska Nordic Spa offers a compelling opportunity to build a career and a life in one of Alaska's most distinctive mountain communities. The employment package for this role includes:

• Competitive compensation and a performance-based bonus opportunity.
• A relocation package available for the right candidate.
• Medical, dental and vision benefits and other benefits subject to plan eligibility and terms.
• Employee and dependent access to skiing, snowboarding and other mountain activities, subject to program terms.
• Discounted access to Alyeska Nordic Spa, Resort dining, lodging and retail experiences.

Physical and Work Environment Requirements

This position combines office-based leadership with regular movement throughout indoor and outdoor spa areas. It involves sitting and computer use; extended standing and walking; climbing stairs; bending and reaching; and lifting or carrying routine materials weighing up to 25 pounds. The General Manager may encounter changing temperatures, humidity, steam, moisture, outdoor weather, noise and wet or slippery surfaces. The employee must be able to perform the essential functions safely, with or without reasonable accommodation.

Reasonable Accommodation

Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law. To request an accommodation during the hiring process, contact our People & Culture team.

Equal Employment Opportunity

Alyeska Resort is an equal opportunity employer and a drug-free workplace. Employment decisions are made without regard to any status protected by applicable law. Applicants must be authorized to work in the United States.

Live Here. Lead Here. Bring Wellness to Life in Alaska.

If you are ready to lead an exceptional Nordic spa experience and build a life in Girdwood's mountain community, we would like to hear from you.