Nordic Spa Concierge: Elevate Guest Experience

Alyeska Resort; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages plus Monthly Bonus

Ski Pass for Winter Season

PTO + Personal Days

Medical & Dental Health Plan

On-site accommodation or commuter

Discounts on Retail Products and Spa

Resort Wide Discounts

Job summary

Alyeska Resort in Girdwood, Alaska, seeks a Nordic Spa Concierge to deliver exceptional guest experiences at the Nordic Spa. The role emphasizes service excellence, accurate reservations, and creating a welcoming atmosphere from arrival to departure.

Ideal candidates bring 3+ years of hospitality or spa leadership, strong communication, and a passion for wellness. On-site work with access to training, staff discounts, and opportunity for growth within a mountain resort.

Qualifications

• Post-secondary certifications or degree are assets.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills.
• Advanced Microsoft Office skills.
• Comfortable with technology and open to new learning.
• A passion for mental and physical wellness.
• Previous Spa, Hospitality, Guest Service or Retail experience preferred.
• Attention to detail and professional demeanor.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence.
• Welcome guests with a warm, genuine greeting and assist with reservations/check-in.
• Create spa experiences that feel unique and effortless for guests.
• Monitor inquiries, wait lists, emails, and phone calls to maximize guest satisfaction.
• Keep reception, retail and relaxation spaces clean, organized and well stocked.

Skills

Guest service

Communication

Hospitality management

Sales optimization

Education

Post-secondary diploma

Bachelor's degree

Tools

Microsoft Office

Reservation software

POS system

Job description

Alyeska Resort in Girdwood, Alaska, seeks a Nordic Spa Concierge to deliver exceptional guest experiences at the Nordic Spa. The role emphasizes service excellence, accurate reservations, and creating a welcoming atmosphere from arrival to departure.

Ideal candidates bring 3+ years of hospitality or spa leadership, strong communication, and a passion for wellness. On-site work with access to training, staff discounts, and opportunity for growth within a mountain resort.