NORAM TAM Leader | AI-Driven Tech Strategy

Mackinnon Bruce International; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Mackinnon Bruce International is seeking a Head of NORAM Technical Account Management to lead the regional TAM team, scale headcount, and drive AI-enabled efficiencies. You will partner with Commercial Account Management leadership to translate company OKRs into tactical execution that delivers merchant value across North America.

Based in Atlanta, NYC, or SF, you will be in the office 3 days a week, travel as needed, and mentor TAMs and ICs to achieve strategic goals and growth metrics across

Qualifications

• Payments expertise: deep, demonstrable experience within the payments industry.
• Leadership or exceptional IC experience in TAM/solutions engineering leadership or a highly experienced IC ready to step into management.
• Technical acumen with RESTful APIs and data-driven problem solving.
• AI mindset to scale teams, automate workflows, and drive efficiency.
• Commercial sensibility with understanding revenue impact of technical decisions.
• Location flexibility to be based in Atlanta, NYC, or SF with 3 days in the office and travel.

Responsibilities

• Lead, coach, and scale a team of Technical Account Managers.
• Be a technical partner to Commercial Account Management leadership.
• Drive regional project management for key initiatives and product upgrades.
• Represent TAM in QBRs and present technical performance as a commercial story.
• Travel domestically and internationally to meet clients and align global strategies.

Skills

Leadership

Payments domain expertise

AI mindset

RESTful APIs

Strategic thinking

Cross-functional collaboration

Tools

Gemini

Claude Code

Job description

Mackinnon Bruce International is seeking a Head of NORAM Technical Account Management to lead the regional TAM team, scale headcount, and drive AI-enabled efficiencies. You will partner with Commercial Account Management leadership to translate company OKRs into tactical execution that delivers merchant value across North America.

Based in Atlanta, NYC, or SF, you will be in the office 3 days a week, travel as needed, and mentor TAMs and ICs to achieve strategic goals and growth metrics across