Nonprofit Solutions Consultant – Donor Engagement & Automation

Phx Fwd; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m匹

Unlimited PTO

Volunteer days

Company outings

Job summary

Virtuous is seeking a Solutions Consultant to join our Professional Services team. You will help nonprofit organizations solve fundraising, operational, and system challenges with hands-on experience and consultative problem-solving to design practical solutions and guide advanced customers.

You will design donor engagement journeys, configure automations and reports, deliver training, and manage engagements while collaborating with cross-functional teams to ensure successful outcomes.

Qualifications

• Five or more years of nonprofit experience with fundraising operations.
• Hands-on experience administering, configuring, or consulting in a nonprofit CRM, fundraising, or marketing automation platform.
• Consultative problem-solving experience, including translating customer needs into practical system and process solutions and configuring workflows, automations, reports, forms, or similar tools.
• Experience delivering technical or process training to customers with different levels of technical knowledge.
• Comfort working with data, spreadsheets, queries, reporting tools, and business intelligence concepts.
• Strong communication, facilitation, presentation, and documentation skills.
• The ability to travel occasionally for customer engagements.

Responsibilities

• Serve as a Virtuous expert, with a thorough understanding of the Virtuous suite of products and the ability to clearly communicate complex functionality to customers and internal teams.
• Lead consulting sessions to understand customer goals, evaluate current processes, identify challenges, and recommend practical solutions.
• Understand nonprofit fundraising goals and translate them into scalable solutions across the Virtuous platform.
• Advise customers on responsive fundraising practices and how to use automation, segmentation, and personalization to strengthen donor retention and lifetime value.
• Design end-to-end donor engagement journeys that incorporate digital channels, responsive automation, and actionable insights.
• Assess customers’ broader system landscapes and advise how Virtuous should connect with or work alongside other platforms.
• Design and configure customer solutions, including automations, reports and dashboards, receipt templates, and giving forms.
• Deliver advanced, role-based training and create supporting guides, documentation, and customer resources.
• Manage assigned Professional Services engagements, including scope, billable hours, timelines, deliverables, and customer communication.
• Document successful solutions, configurations, and best practices in a shared repository for future use by the Professional Services team.
• Identify recurring customer needs and recommend improvements to existing Professional Services offerings or opportunities for new offerings.
• Collaborate with Customer Success, Sales, Onboarding, Product, Development, and other Professional Services team members to support successful customer outcomes.

Skills

Nonprofit fundraising

Donor engagement

CRM administration

Consultative problem-solving

Technical training delivery

Data & BI concepts

Communication

Project management

Travel readiness

Tools

Virtuous CRM

SQL

Job description

Virtuous is seeking a Solutions Consultant to join our Professional Services team. You will help nonprofit organizations solve fundraising, operational, and system challenges with hands-on experience and consultative problem-solving to design practical solutions and guide advanced customers.

You will design donor engagement journeys, configure automations and reports, deliver training, and manage engagements while collaborating with cross-functional teams to ensure successful outcomes.