Nonprofit Operations Director: HR, Finance & Systems

Traverse City Tourism; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Traverse City Tourism is a nonprofit organization serving as the area’s official destination marketing organization. The administrator will oversee office operations, HR support, budgeting, reporting to the board, and compliance across staff and members.

The role emphasizes cross‑department coordination, policy maintenance, and accurate records, with non-profit governance experience preferred and flexibility for occasional evenings or weekends.

Qualifications

• Bachelor's degree required; Master’s preferred.
• Seven+ years of progressively responsible management experience.
• Demonstrated ability to manage staff, coordinate priorities and hold others accountable.
• Working knowledge of organizational administration, IT systems, human resources and financial reports and practices.
• Strong judgment, discretion and integrity in handling confidential personnel, financial, membership and organizational matters; exceptional attention to detail.
• Excellent organizational, project-management, interpersonal and communication skills.
• Strong technology proficiency and consistent attention to deadlines, documentation and follow-through.
• Experience working with a board, membership organization, or non-profit preferred.
• Valid driver's license, ability to travel as required and ability to occasionally lift up to 40 pounds.
• Ability to occasionally work evenings and weekends and support other organizational priorities that arise.

Responsibilities

• Maintain internal administrative systems, records, policies and procedures.
• Support HR administration including onboarding documentation, benefits paperwork, personnel records, HR systems and performance‑management processes.
• Coordinate cross‑departmental priorities by clarifying responsibilities and timelines, monitoring commitments or missed deadlines.
• Maintain approved goals and key performance indicators; prepare operational and financial reports and Board materials.
• Administer assessment districts and lodging membership requirements with compliance tracking.
• Oversee administrative responsibilities within the office, accounting and visitor center areas including staff coordination and contracts.
• Manage staff in administrative areas and maintain budgets and cost-efficient use of funds.

Skills

Staff management

Project management

Communication skills

Organizational skills

Attention to detail

IT systems knowledge

Financial reporting

Board experience

Non-profit experience

Travel readiness

Education

Bachelor's degree

Master's degree preferred

Job description

Traverse City Tourism is a nonprofit organization serving as the area’s official destination marketing organization. The administrator will oversee office operations, HR support, budgeting, reporting to the board, and compliance across staff and members.

The role emphasizes cross‑department coordination, policy maintenance, and accurate records, with non-profit governance experience preferred and flexibility for occasional evenings or weekends.