Director of Operations

Traverse City Tourism; Traverse City (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Traverse City Tourism is a nonprofit organization serving as the area’s official destination marketing organization. The administrator will oversee office operations, HR support, budgeting, reporting to the board, and compliance across staff and members.

The role emphasizes cross‑department coordination, policy maintenance, and accurate records, with non-profit governance experience preferred and flexibility for occasional evenings or weekends.

Qualifications

• Bachelor's degree required; Master’s preferred.
• Seven+ years of progressively responsible management experience.
• Demonstrated ability to manage staff, coordinate priorities and hold others accountable.
• Working knowledge of organizational administration, IT systems, human resources and financial reports and practices.
• Strong judgment, discretion and integrity in handling confidential personnel, financial, membership and organizational matters; exceptional attention to detail.
• Excellent organizational, project-management, interpersonal and communication skills.
• Strong technology proficiency and consistent attention to deadlines, documentation and follow-through.
• Experience working with a board, membership organization, or non-profit preferred.
• Valid driver's license, ability to travel as required and ability to occasionally lift up to 40 pounds.
• Ability to occasionally work evenings and weekends and support other organizational priorities that arise.

Responsibilities

• Maintain internal administrative systems, records, policies and procedures.
• Support HR administration including onboarding documentation, benefits paperwork, personnel records, HR systems and performance‑management processes.
• Coordinate cross‑departmental priorities by clarifying responsibilities and timelines, monitoring commitments or missed deadlines.
• Maintain approved goals and key performance indicators; prepare operational and financial reports and Board materials.
• Administer assessment districts and lodging membership requirements with compliance tracking.
• Oversee administrative responsibilities within the office, accounting and visitor center areas including staff coordination and contracts.
• Manage staff in administrative areas and maintain budgets and cost-efficient use of funds.

Skills

Staff management

Project management

Communication skills

Organizational skills

Attention to detail

IT systems knowledge

Financial reporting

Board experience

Non-profit experience

Travel readiness

Education

Bachelor's degree

Master's degree preferred

Job description

Key Responsibilities

• Maintain internal administrative systems, records, policies and procedures; communicate expectations and ensure consistent compliance by staff and members.


• Support human resources administration, including hiring and onboarding documentation, benefits paperwork, personnel records, HR systems and performance‑management processes.


• Coordinate cross‑departmental priorities by clarifying responsibilities and timelines, monitoring commitments, resolving workflow issues and elevating barriers or missed deadlines.


• Maintain approved goals and key performance indicators; collect departmental results and prepare concise operational reports, financial reports and Board materials that clearly communicate progress and emerging concerns.


• Administer TCT's assessment districts and lodging membership requirements, maintaining accurate records, notifications and compliance tracking, engaging legal support as needed.


• Oversee administrative responsibilities within the office, accounting and visitor center areas, including staff coordination, financial administration, facilities, vendors, contracts, insurance and required documentation.


• Manage staff in administrative areas, supporting financial and HR functions; board‑related policies, action items and record‑keeping; building management; and other organizational administration. Maintain associated budgets and ensure efficient, cost‑effective use of funds.

Skills and Experience Required

• Bachelor's degree required.Masters preferred.


• Seven or more years of progressively responsible management experience.


• Demonstrated ability to manage staff, coordinate priorities and hold others accountable.


• Working knowledge of organizational administration, IT systems, human resources and financial reports and practices.


• Strong judgment, discretion and integrity in handling confidential personnel, financial, membership and organizational matters. Exceptional attention to detail.


• Excellent organizational, project‑management, interpersonal and communication skills, including the ability to present complex information clearly and concisely.


• Strong technology proficiency and consistent attention to deadlines, documentation and follow‑through.


• Experience working with a board, membership organization, or non‑profit preferred.


• Valid driver's license, ability to travel as required and ability to occasionally lift up to 40 pounds.


• Ability to occasionally work evenings and weekends and support other organizational priorities that arise.

Salary commensurate with experience. This position description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

About Us

Traverse City Tourism is a nonprofit corporation that serves as the area’s official destination marketing organization. Traverse City Tourism works to enhance, reinforce, and develop the northern Michigan brand for potential visitors through advertising, marketing, trade shows, publications, sales missions, media relations, and Visitor Center services. Its experienced and knowledgeable team members are motivated by pride for their community and a desire to advance its economic well‑being without sacrificing the values that make it a pretty great place. More information can be found at traversecity.com .

Traverse City Tourism is an Equal Opportunity Employer and does not discriminate based upon race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information.