Nonprofit ERP/CRM Systems Administrator

Saint Paul & Minnesota Foundation; Saint Paul (MN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

In-office 3 days/week

Job summary

Saint Paul & Minnesota Foundation seeks an Enterprise Systems Administrator to own ERP/CRM systems like iPhi and Salesforce, ensuring configuration, maintenance, and optimized performance. You will serve as the internal product owner, translating business needs into scalable configurations and workflows while supporting end users and governance processes.

The role requires 2+ years in ERP/CRM administration, a business/IT background, and nonprofit CRM familiarity.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field, or equivalent work experience.
• Minimum 2+ years of hands-on ERP/CRM administration experience in a professional environment.
• Experience with nonprofit CRM/grants management platforms (e.g., Salesforce Nonprofit Cloud, iPhi) preferred.
• Familiarity with nonprofit data models (Households, Affiliations, Donations, Grants) is a plus.

Responsibilities

• Serve as SME for ERP/CRM systems (e.g., iPhi, Salesforce) and manage user setup, profiles, permissions, and security.
• Configure and customize objects, fields, page layouts, validation rules, and automation within assigned systems.
• Oversee integrations between ERP/CRM and third-party applications; manage data quality and audits.
• Lead or support system releases, upgrades, and change management; coordinate vendor integrations.
• Provide end-user training, documentation, and ongoing user support; monitor adoption and reporting needs.

Skills

ERP/CRM configuration

System administration

Business analysis

Security & compliance

Data integrity

User support

Education

Bachelor's degree in Business/IT or related field

Salesforce Administrator certification or equivalent

Tools

Salesforce

iPhi

Job description

Saint Paul & Minnesota Foundation seeks an Enterprise Systems Administrator to own ERP/CRM systems like iPhi and Salesforce, ensuring configuration, maintenance, and optimized performance. You will serve as the internal product owner, translating business needs into scalable configurations and workflows while supporting end users and governance processes.

The role requires 2+ years in ERP/CRM administration, a business/IT background, and nonprofit CRM familiarity.