Customer Support Associate- November 2026 (Charleston, SC)

PURE Insurance; Town of Charleston (NY); Hybride; USD 39 000 - 52 000; Plein temps

Résumé du poste

PURE Insurance in Charleston, NY seeks a dedicated team member to handle member inquiries across phone, email, text and live chat. The role supports billing questions, policy changes, and renewals, while guiding customers through the online portal.

The position operates on a full-time, hybrid model (in-office 3 days and remote 2 days) with a start date of 11/30/2026, and emphasizes accuracy, integrity, and clear written and verbal communication in interactions.

Qualifications

• You know your way around a computer and can switch between multiple applications to complete tasks.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems comes naturally.
• You take pride in your work, communicate clearly (phone and written) and are described as having integrity by friends and family.

Responsabilités

• Respond to member inquiries via phone, email, text and live chat to make it easy to work with us.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with accuracy.

Connaissances

Communication

Multitasking

Problem solving

Description du poste

Location: Charleston

Start Date: 11/30/2026

Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days

What You'll Do

• Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy.

What You'll Need

• You know your way around a computer. You can easily switch between multiple applications to complete a task.
• Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
• You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Shift Days

Monday-Saturday for a total of 5 days per week; Specific days to be