Non-Warranty Claims Pro - Customer-Focused

Ingersoll Rand; Charlotte (NC); Hybrid; USD 52.000 - 65.000; Vollzeit

Zusammenfassung

Ingersoll Rand in Charlotte, NC (onsite) seeks a Non-Warranty Claims Specialist to manage post-shipment issues outside warranty, including freight damage, shortages, and returns. You will own claims from review to resolution, coordinating with customers, distributors, carriers, factories, and internal teams.

The role requires strong analytical skills and excellent communication, with expertise in SAP, Oracle, Salesforce, and MS Office.

Qualifikationen

• High School Diploma or GED required.
• 2+ years in customer service or related role.
• 2+ years using Microsoft Outlook and Excel.
• Strong communication and analytical/problem-solving skills.

Aufgaben

• Validate claim requests and coordinate with internal teams and customers/distributors.
• Resolve claims by coordinating with carriers, factories, and quality teams.
• Book and communicate credits or returns efficiently.
• Maintain clear communication via email and phone with internal and external contacts.
• Maintain detailed records of claim interactions and resolutions.

Kenntnisse

Customer service

Communication

Analytical skills

Problem solving

Time management

Multitasking

Ausbildung

High School Diploma or GED

Associates Degree in Business/Marketing/Technical field

Tools

SAP

Oracle

Salesforce

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Jobbeschreibung

Ingersoll Rand in Charlotte, NC (onsite) seeks a Non-Warranty Claims Specialist to manage post-shipment issues outside warranty, including freight damage, shortages, and returns. You will own claims from review to resolution, coordinating with customers, distributors, carriers, factories, and internal teams.

The role requires strong analytical skills and excellent communication, with expertise in SAP, Oracle, Salesforce, and MS Office.