Warranty & Claims Specialist - Technical Support

Ingersoll Rand; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Job summary

Ingersoll Rand is seeking a Warranty Administrator in Quincy, IL to manage warranty claims submitted by customers and distributors, ensuring timely and fair resolutions in line with established policies. You will assess claims, initiate investigations when needed, document warranty data for trend analysis, and coordinate with Engineering, QA, Manufacturing and Purchasing to resolve issues.

This role requires 3+ years of technical customer service experience and the ability to read technical

Qualifications

• 3+ years of technical customer service experience in aftermarket support.
• Experience interacting with distributors and customers on warranty issues.
• Ability to understand and communicate technical concepts clearly.

Responsibilities

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors' warranty claims and initiate investigative action as necessary to resolve problems and/or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

Skills

Technical customer service

Aftermarket support

SAP

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Ingersoll Rand is seeking a Warranty Administrator in Quincy, IL to manage warranty claims submitted by customers and distributors, ensuring timely and fair resolutions in line with established policies. You will assess claims, initiate investigations when needed, document warranty data for trend analysis, and coordinate with Engineering, QA, Manufacturing and Purchasing to resolve issues.

This role requires 3+ years of technical customer service experience and the ability to read technical