Warranty Claims Specialist – Technical Support & Analysis

Ingersoll Rand; Quincy (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Ingersoll Rand is seeking a Warranty Administrator to manage warranty claims from Gardner Denver distributors and customers in Quincy, IL, ensuring timely and fair resolutions under established guidelines. You will document warranty data and coordinate with internal teams to support service needs.

The role requires strong communication, problem solving, and customer-relations skills, plus the ability to work with internal resources and vendor partners to resolve issues and maintain customer

Qualifications

• 3+ years of technical customer service experience in aftermarket support.
• Bachelor's degree is desirable, preferably in a technical field.

Responsibilities

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors' warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

Skills

Communication

Problem solving

Customer relations

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Ingersoll Rand is seeking a Warranty Administrator to manage warranty claims from Gardner Denver distributors and customers in Quincy, IL, ensuring timely and fair resolutions under established guidelines. You will document warranty data and coordinate with internal teams to support service needs.

The role requires strong communication, problem solving, and customer-relations skills, plus the ability to work with internal resources and vendor partners to resolve issues and maintain customer