Non-Emergency Transport Authorization Pro

Rural Metro Fire Department; Pompano Beach (FL); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Rural Metro Fire Department in Pompano Beach, FL is seeking a Revenue Cycle Transport Authorization Specialist to manage non-emergency transport authorizations. This on-site role collaborates with Communications, Operations, payors, and billing to ensure proper paperwork is obtained around the time of transport.

The position requires at least 1 year of full-cycle medical billing experience, familiarity with medical terminology, and strong customer service skills.

Qualifications

• Minimum 1 year of full-cycle medical billing experience.
• Experience in the medical/healthcare industry.
• Familiarity with Microsoft Office.
• Customer service experience preferred.
• General knowledge of medical and insurance terminology.
• HIPAA, SOX, and related regulations knowledge within 1 month of hire.

Responsibilities

• Guide non-emergency transport paperwork and authorizations with Communications.
• Identify payor and determine if authorization is required for transports.
• Request and obtain authorizations following established processes.
• Ensure appropriate service levels are dispatched for non-emergency transports.
• Manage Authorization work bin to meet payor requirements.
• Address customer complaints promptly through investigation and resolution.
• Build relationships with AMR staff, clients, payors, and regulators.

Skills

Medical billing

Customer service

HIPAA knowledge

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Rural Metro Fire Department in Pompano Beach, FL is seeking a Revenue Cycle Transport Authorization Specialist to manage non-emergency transport authorizations. This on-site role collaborates with Communications, Operations, payors, and billing to ensure proper paperwork is obtained around the time of transport.

The position requires at least 1 year of full-cycle medical billing experience, familiarity with medical terminology, and strong customer service skills.