Non-Clinical - Other

Cynet Health; San Jose (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cynet Health is seeking a Home Care Scheduler to coordinate scheduling and tracking of Home Care and Home Care Assistant assignments in the San Jose region. The role emphasizes accuracy, responsiveness, and excellent customer service for families and vendors.

The ideal candidate has at least one year of scheduler experience in home health or home care, strong organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum one year experience as a scheduler in home health or home care.
• Ability to process accurate information quickly.
• Ability to follow supervisor directions and communicate needs.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Capable of prioritizing and managing multiple demands in a fast-paced environment.
• Experience with diverse populations and cultures.

Responsibilities

• Coordinate scheduling and tracking of Home Care and Home Care Assistant assignments.
• Provide outstanding customer service to all stakeholders and maintain records of scheduled appointments.
• Communicate schedule changes to participants and family.
• Ensure authorizations in the EMR for approved personal care.
• Maintain Care Logs and Timesheets from vendors and in-home staff visits.
• Protect privacy and confidentiality of procedures.
• Participate in required trainings and meetings.

Skills

Attention to detail

Organizational skills

Communication

Independent work

Time management

Cultural competency

Priority management

Job description

Non-Clinical - Other

Profession: Home Care Scheduler

Specialty: -

Duration: 8 weeks

Shift: M-F

Hours per Shift: 8 hours

Experience: Minimum of one year experience as a scheduler in a home health or home care agency.

License: N/A

Certifications: N/A

Must-Have:

• Ability to process accurate information in a timely manner.
• Ability to follow directions from supervisor and communicate needs effectively.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize and manage demands in a fast-paced environment.
• Experience and competency working with people from diverse backgrounds and cultures.
• Commitment to unlocking the full potential of our most vulnerable seniors.

Description:The Home Care Scheduler is responsible for coordinating the scheduling and tracking of Home Care and Home Care Assistant assignments.The Home Care Scheduler will provide outstanding customer service to all stakeholders and maintain current and accurate records of all scheduled appointments.This role requires effective coordination of home care personal care assignments as directed by the Home Care Supervisor.Adjustments to schedules based on changes must be communicated with all stakeholders, including participants and family.It is essential to ensure required authorizations in the electronic medical record for approved personal care.The Home Care Scheduler must ensure all Care Logs and Timesheets are received from vendors and in-home staff visits.Procedures must be consistently implemented to ensure a successful experience for providers, staff, and participants.This includes making reminder calls, providing instructions, or sending materials ahead of time.Current and accurate records of all scheduled home care personal care assignments must be maintained.Records should include both scheduled times and outcomes, indicating whether an appointment occurred or did not occur.Flexibility is required, as the scheduler may need to work varied schedules that can include evenings and weekends.All required documentation must be completed in a timely and accurate manner.Privacy must be protected, and confidentiality of all company procedures and information must be maintained.Participation in any required Quality Improvement activities, staff training, and meetings is required.Regular communication with the Supervisor and Home Care Coordinators regarding workload and priorities is essential.Timely completion of all mandated trainings and education is necessary.This role includes flexibility in performing assignments as business needs evolve.Other duties may be assigned as needed.