NOC Technicians

Wise Equation Solutions Inc.; Illinois; On-site; USD 80,000 - 120,000; Full time

Job summary

Wise Equation Solutions Inc. is seeking a network operations professional to monitor incidents, coordinate fault corrections, and restore services in a 24/7 environment.

Responsibilities include incident ticketing via ServiceNow, alarm analysis, and proactive coordination with O&M leadership to ensure SLA-compliant restoration and ongoing situational awareness.

Qualifications

• DoD-8570 IAT Level 2 certification required by start date.
• Ability to work in a 24/7 operational environment.
• Active Secret security clearance with capability to obtain Top-Secret clearance.
• Experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Familiarity with routers, switches, crypto devices, DSN/DRSN, and related equipment.

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ ITSM and communicate with leadership.
• Monitor network events 24/7, analyze alarms, isolate root causes, and coordinate fixes.
• Notify contacts during incidents and coordinate with vendors to restore service.
• Restore networks and verify SLA-compliant service restoration; provide sustainment support.
• Maintain knowledge of DISN functions and collaborate with O&M leadership for guidance.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Network troubleshooting

Security clearance knowledge

ServiceNow/ ITSM

DISN functions knowledge

Tools

MS Office Suite

Outlook

Excel

PowerPoint

ServiceNow/ ITSM

Job description

Responsible for assisting with the following duties:

• Create, update, and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
• Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fault isolation and diagnose network issues, including testing and troubleshooting.
• Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages.
• Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M.

Basic Qualifications:

• Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
• Availability: Ability to work in a 24/7 operational environment.
• Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management\Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Network Knowledge: General understanding of network topologies, including both transport and IP.
• Security Clearance: Active Secret security clearance with the capability to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications:

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.