Network Operations Center (NOC) Technician II

COMFORT SYSTEMS; Illinois; On-site; USD 40,000 - 73,000; Full time

Job summary

Leidos in the United States is seeking a NOC Technician to support the DGOC operations 24/7. You will monitor network events, analyze alarms, and coordinate fault corrections while communicating with O&M teams and customers. A DoD Top Secret clearance with SCI eligibility is required.

Experience in alarm surveillance, fault management, LAN maintenance, and familiarity with routers/switches is essential. Availability for 24/7 shifts is required.

Qualifications

• Alarm surveillance, fault management, LAN maintenance, or performance management experience.
• Active DoD-8570 IAT Level 2 certification required by start date.
• Proficiency with network hardware and devices (routers, switches, CISCO/Juniper).
• General understanding of network topologies, including transport and IP.

Responsibilities

• Monitor network events and element management 24/7/365; analyze alarms and coordinate fault corrections.
• Notify contacts based on network incidents and coordinate with service providers to restore service.
• Provide situational awareness to leadership and affected communities; communicate with O&M team and customers.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

CISCO

Juniper

Education

DoD-8570 IAT Level 2 certification

Job description

Role Overview

This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The NOC Technician will be responsible for performing duties such as creating, updating, and monitoring incident tickets, providing situational awareness to leadership and affected communities, and communicating effectively with the O&M team and customers.

What You Will Do

The NOC Technician will monitor network events and element management failures 24/7/365, analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. They will also notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service.

Why It Might Be a Fit

The ideal candidate will have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management, and proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

Requirements

• Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
• Availability: Ability to work in a 24/7 operational environment.
• Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Network Knowledge: General understanding of network topologies, including both transport and IP.
• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.

Benefits

Pay Range: $40,300.00 - $72,850.00