NOC Technician Tier 1 - 24/7 Network Support

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Government Services is hiring a Network Operations Center (NOC) Tier 1 Technician in Washington, DC. You'll support a mission-critical infrastructure, monitoring network operations and providing initial troubleshooting.

The ideal candidate is a tech-savvy professional with excellent customer service skills, willing to work flexible shifts including nights and weekends. Benefits include health, dental, and vision insurance, as well as a 401(k) with company matching.

Qualifications

• 1–2 years of experience in IT support, help desk, NOC, or related technical role.
• Basic understanding of networking concepts and technologies.
• Enthusiastic technology professional capable of working in a fast-paced environment.

Responsibilities

• Monitor network infrastructure and respond to system alerts.
• Perform initial troubleshooting and document incidents.
• Upscale complex issues to Tier 2/3 support teams.

Skills

Customer service skills

Technical troubleshooting

Network basics

Education

High school diploma or GED

Tools

Ticketing systems

Documentation tools

Job description

Koniag Government Services is hiring a Network Operations Center (NOC) Tier 1 Technician in Washington, DC. You'll support a mission-critical infrastructure, monitoring network operations and providing initial troubleshooting.

The ideal candidate is a tech-savvy professional with excellent customer service skills, willing to work flexible shifts including nights and weekends. Benefits include health, dental, and vision insurance, as well as a 401(k) with company matching.