NOC Technician Tier 2

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Government Services is seeking a NOC Technician Tier 2 in Washington, DC. This hybrid role requires advanced technical support for network operations and incident resolution. The ideal candidate has experience in troubleshooting complex issues and monitoring enterprise networks.

A minimum of an associate's degree in Computer Science or related field is required along with industry certifications like CompTIA Network+ or Cisco CCNA. Benefits include health, dental, and vision insurance, along with a 401(k) plan.

Qualifications

• 3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role.
• Demonstrated experience troubleshooting complex network and system issues.
• Experience working in a 7x24x365 operations environment.

Responsibilities

• Provide advanced technical support and troubleshooting for escalated network and system incidents.
• Monitor and manage enterprise network infrastructure, servers, and applications.

Skills

Network operations

Incident resolution

Technical troubleshooting

Education

Associate's degree in Computer Science or IT

Tools

CompTIA Network+

Cisco CCNA

Job description

Role Overview

Konnag Technology Solutions, Inc. is seeking a NOC Technician Tier 2 to support KTS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite. This position is for a Future New Business Opportunity.

What You Will Do

Provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools.

Why It Might Be a Fit

The ideal candidate will be a skilled technical professional with proven experience in network operations, incident resolution, and technical troubleshooting, capable of handling escalated issues and providing advanced support in a high-availability environment.

Requirements

• Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, or equivalent combination of education and experience.
• 3-5 years of hands‑on experience in network operations, NOC environment, or similar technical support role.
• Demonstrated experience troubleshooting complex network and system issues.
• Experience working in a 7x24x365 operations environment.
• Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off