NOC Technician Tier 1

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Government Services is hiring a Network Operations Center (NOC) Tier 1 Technician in Washington, DC. You'll support a mission-critical infrastructure, monitoring network operations and providing initial troubleshooting.

The ideal candidate is a tech-savvy professional with excellent customer service skills, willing to work flexible shifts including nights and weekends. Benefits include health, dental, and vision insurance, as well as a 401(k) with company matching.

Qualifications

• 1–2 years of experience in IT support, help desk, NOC, or related technical role.
• Basic understanding of networking concepts and technologies.
• Enthusiastic technology professional capable of working in a fast-paced environment.

Responsibilities

• Monitor network infrastructure and respond to system alerts.
• Perform initial troubleshooting and document incidents.
• Upscale complex issues to Tier 2/3 support teams.

Skills

Customer service skills

Technical troubleshooting

Network basics

Education

High school diploma or GED

Tools

Ticketing systems

Documentation tools

Job description

Role Overview

Koniag Technology Solutions, Inc. is seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission‑critical infrastructure serving thousands of internal users and millions of external users.

What You Will Do

Monitor network infrastructure, respond to system alerts, perform initial troubleshooting, document incidents, and upscale complex issues to Tier 2/3 support teams.

Why It Might Be a Fit

The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of working in a fast‑paced environment with rotating shifts, including nights, weekends, and holidays.

Requirements

• High school diploma or GED equivalent
• 1–2 years of experience in IT support, help desk, NOC, or related technical role
• Basic understanding of networking concepts and technologies
• Experience using ticketing systems and documentation tools

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off