NOC Technician Tier 1

Inland Cellular LLC; Moscow (ID); On-site; USD 50,000 - 75,000; Full time

Job summary

Inland Cellular LLC is seeking a Network Support Technician to handle escalated customer issues and perform advanced troubleshooting. The role requires monitoring network health, managing incident tickets, and supporting field technicians to restore services efficiently.

The candidate should follow documented procedures, communicate outages to internal teams and customers, and be willing to work weekends as needed.

Qualifications

• Basic understanding of IP networking and related technologies.
• Familiarity with routers, switches, wireless and fiber tech.
• Strong troubleshooting and communication skills; follow documented procedures.

Responsibilities

• Receive escalations from call center and perform advanced troubleshooting.
• Monitor alarms and events using NMS platforms.
• Create, update and manage incident tickets.
• Escalate when unresolved per procedures; communicate outages to teams and customers.
• Support field technicians with configuration and troubleshooting.
• Verify service restoration and close incidents.

Skills

IP networking

Troubleshooting

Communication skills

Procedural compliance

Ticketing systems

Monitoring systems

Tools

Monitoring platforms

NMS platforms

Job description

Description

• Receive customer problem escalations from call center and continue with advanced troubleshooting to resolve the issue.
• Monitor network alarms and events using NMS platforms.
• Create, update, and manage incident tickets.
• Perform initial troubleshooting using documented procedures and runbooks.
• Escalate issues when resolution is not possible within defined procedures.
• Communicate outage and maintenance information to internal teams and customers.
• Monitor network health, environmental alarms, and service availability.
• Support Technicians in the field with configuration and trouble shooting.
• Verify service restoration and close incidents when appropriate.

Success Measures

• Accurate ticket documentation.
• Timely alarm response.
• Proper escalation of incidents.
• Adherence to operational procedures.

Requirements

• Basic understanding of IP networking.
• Familiarity with routers, switches, wireless, and fiber technologies.
• Strong troubleshooting and communication skills.
• Ability to follow documented procedures.
• Experience with ticketing and monitoring systems preferred.
• Willing to work weekends.