NOC Technician: Network Ops & Incident Response

Gtatelecom; Allen (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Gtatelecom in Allen, TX is seeking a NOC Technician to guard our network systems and keep critical infrastructure running smoothly. This role suits someone who enjoys solving technical challenges and working in a team that values innovation.

You will monitor networks, respond to incidents, coordinate with field engineers, and document actions in ServiceNow. Strong IP networking knowledge, quick thinking, and clear communication are essential for success.

Qualifications

• Strong knowledge of IP networking and associated protocols.
• 1+ year troubleshooting IP connectivity and hardware.
• Experience with network monitoring tools.
• Proficiency in VPN, BGP, MPLS, SIP protocols.
• Ability to interpret network diagrams (Visio or similar).
• ServiceNow Incident/Change/Problem Management experience.
• Strong analytical, documentation, and communication skills.
• Ability to perform under pressure and respond swiftly to incidents.

Responsibilities

• Monitor and maintain computer networks, telecom infrastructure, and remote/cloud operations.
• Respond promptly to alerts and troubleshoot network issues.
• Coordinate with field technicians and engineers.
• Manage ServiceNow records for incident, change, and problem management.
• Communicate with stakeholders and customers during service-impacting events.
• Resolve issues within SLA timelines and maintain records for outages and quality control.

Skills

IP networking

Network troubleshooting

Network monitoring

VPN/BGP/MPLS/SIP

Network diagrams

ServiceNow ITSM

Incident response

Documentation

Communication

Under pressure response

Tools

ServiceNow

Visio

Network monitoring tools

Job description

Gtatelecom in Allen, TX is seeking a NOC Technician to guard our network systems and keep critical infrastructure running smoothly. This role suits someone who enjoys solving technical challenges and working in a team that values innovation.

You will monitor networks, respond to incidents, coordinate with field engineers, and document actions in ServiceNow. Strong IP networking knowledge, quick thinking, and clear communication are essential for success.