NOC Technician — Network & Data Center Operations

Presidio Networked Solutions, LLC; Edina (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Presidio is seeking a Managed Services Operations Technician to monitor and manage customer networking, datacenter, security, and voice platforms. The role requires coordinating with multiple engineering groups, vendors, and customers to triage incidents and drive timely resolutions in a 24x7 NOC environment.

You will work on monitoring tools like Zenoss, Nimsoft, Prognosis, and EMC Smarts, with exposure to Cisco, VMware, and other major technologies.

Qualifications

• High School Diploma/GED or Bachelor's degree
• 1+ years work or education experience maintaining, utilizing, and troubleshooting Cisco IOS
• 1+ years work or education experience using a ticketing system such as Remedy, ServiceNow
• 1+ years work or education experience using network monitoring tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts
• 1+ years work or education experience maintaining, utilizing, and troubleshooting voice platforms
• 1+ years work or education experience maintaining, utilizing, and troubleshooting datacenter platforms
• Hands-on work or education experience working routing protocols MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching, etc.

Responsibilities

• The Managed Services Operations Technician will be responsible for the monitoring and management of network, datacenter, security and voice technologies. This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, NetApp and other associated technologies.
• Provides remote hardware/software support; documentation, support logs and other related information throughout triage process.
• Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Interacts and works directly with multiple advanced engineering groups and vendors to elevate technical issues, provide customer updates and drive incidents to resolution often collaborating between more than one group at a time.
• Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
• Maintains excellent communication with the Managed Services Operations Manager and supervisors on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident, request and change management. Creates and maintains good technical documentation.
• Uses monitoring tools to investigate potential issues or respond to monitoring events, this includes Zenoss, Nimsoft, Prognosis and EMC Smarts.

Skills

Leadership qualities

Client-facing

Troubleshooting

Verbal & written communication

Independent work

Decision making

Teamwork

Detail oriented

Fast-paced environment

24x7 NOC

Education

High School Diploma/GED or Bachelor's degree

Tools

Cisco IOS

Remedy

ServiceNow

Nimsoft

Zenoss

Prognosis

EMC Smarts

VMware

Job description

Presidio is seeking a Managed Services Operations Technician to monitor and manage customer networking, datacenter, security, and voice platforms. The role requires coordinating with multiple engineering groups, vendors, and customers to triage incidents and drive timely resolutions in a 24x7 NOC environment.

You will work on monitoring tools like Zenoss, Nimsoft, Prognosis, and EMC Smarts, with exposure to Cisco, VMware, and other major technologies.